U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access & WebNow Systems Maintenance Scheduled

  1. This announces necessary preparations in advance of a scheduled period of limited availability to Direct Access. This is required to support mandatory system security updates for the Coast Guard's Human Capital Management system.
  2. At 1900 EST, Thursday, 25 February 2021, availability to Direct Access will be limited to only those users who will be performing tasks associated with security update. Direct Access will be reactivated at 0600 EST, Saturday, 27 February 2021. This limited availability is necessary to avoid the submission of self-service and Servicing Personnel Office (SPO) transactions that potentially conflict with legislative and regulatory changes.
  3. This will impact all Active Duty, Reservists, Retirees, Annuitants, and civilian supervisors of military members. During this time frame, access to self-service for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.
  4. Following the update, the logon access to Direct Access will remain the same; however the Universal Resource Locator (URL) will change upon reactivation on 27 February 2021. Anyone who accesses the previous URL will be directed to the new URL via the home page. It is recommended that any web browser favorites are updated with the new URL to ensure quick and easy access moving forward. The updated links will also be available at the Pay and Personnel Center's website, located at: https://www.dcms.uscg.mil/ppc/pd/da/.
  5. In addition to the Direct Access URL's being updated, the WebNow URL will also be updated as a part of this security update. It is recommended that any web browser favorites are updated with the new URL to ensure quick and easy access moving forward. The WebNow URL will also be available at the Pay and Personnel Center's website, located at: https://www.dcms.uscg.mil/ppc/pd/da/.
  6. Due to the short duration and work associated with this limited access period, there will not be a capability to provide access to members outside those testing and implementing the CAP.   
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Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


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(785) 339-2200



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Pay & Personnel News Updates from our Branches

Coast Guard Safe Homes Initiative Update #2 (Flag Voice 534)


This Flag Voice is provided as an update to the Coast Guard Safe Homes Initiative (SHI).  In my previous Flag Voices (515 and 522) on SHI, I described the Coast Guard’s efforts to assess all Coast Guard owned family housing built prior to 1979 to ensure compliance with new standards for lead based dust that took effect in January 2020.  Next, I provided guidance to the field for assignment year 2020.  The guidance allowed Area Housing Authorities, in certain circumstances, the ability to request a waiver to assign at-risk families to Coast Guard owned housing units that were pending their environmental risk assessment.

An ALCOAST will be released shortly that details the impressive accomplishments of the SHI team despite the challenges due to the COVID-19 pandemic.  To date, the Coast Guard has contracted $2.5M for state certified environmental risk assessments for all 1,158 Coast Guard owned homes constructed prior to 1979.  Of these 1,148 assessments have been completed and all result have been received.  The 10 remaining assessments are delayed due to COVID-19 travel restrictions and are expected to be completed in January 2021.

The completion of the vast majority of assessments and the prompt execution of corrective actions demonstrates the conscientiousness and commitment of stakeholders at all levels of the Coast Guard.  Most notably, CG Personnel Service Center, Area Housing Authorities/Officers, and field commanders demonstrated their unwavering commitment to the health and safety of our members and their families by keeping SHI a top priority.

Support and communication continue to be key components of SHI.  Our goal is to provide all of our service members and their families with timely support and accurate information as they navigate this year’s PCS season.  We continue to post updates on the SHI website, at https://www.dcms.uscg.mil/Safe-Homes-Initiative/.


Joanna M. Nunan, RADM, USCG
Assistant Commandant for Human Resources