U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Direct Access Maintenance Scheduled
Direct Access (DA) will not be available from 9:00 PM (Central Time) on Thursday, April 8, 2021 until 1:00 AM (Central Time), Friday, April 9, 2021. The system will be offline for routine server maintenance.
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
New Direct Access & WebNow Links
Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:
New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)
The user names and passwords you use to access these systems have not changed.
The Coast Guard is now able to accept TRICARE Select fees by allotment directly from military retired pay. However, this allotment must be completed by contacting your TRICARE contractor.
TRICARE SELECT and TRICARE Overseas Program Select Retirees were required to set up payment of monthly premiums by December 31, 2020 in order to ensure coverage on January 1, 2021. If payment was not arranged, retirees risked disenrollment from TRICARE. If disenrolled, retirees have 180 days from termination date to request reinstatement and are responsible for payment of enrollment fees dating back to January 1, 2021. Without coverage, retirees can only receive space available care from a military hospital or clinic and they are responsible for health care costs received at civilian health care facilities.
In the past, because the Direct Access Pay System was not able to pay monthly TRICARE premium fees directly from retired pay, Coast Guard, Public Health Service, and NOAA retirees were required to set up payment by electronic funds transfer (EFT) from a U.S. bank account, credit card, or debit card for the month of January. [Those retirees who attempted to set up allotments directly from retired pay should have been contacted by their TRICARE contractor to provide payment by EFT from a U.S. bank account, credit card, or debit card for their January Premium. If not contacted by TRICARE, these retirees should contact their TRICARE contractor.]
Direct Access is now ready to accept TRICARE Select payments via allotment. Retirees receiving their retired pay from the Coast Guard Pay and Personnel Center can establish an allotment to have premiums paid directly from their retired pay by contacting their TRICARE contractor. Allotments cannot be established by contacting the Pay and Personnel Center.
To establish an allotment, contact:
To learn more, visit TRICARE Select Enrollment Fees or review these frequently asked questions. And be sure to contact your TRICARE contractor if you have other questions.