U. S. Coast Guard Pay & Personnel Center

WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Imaged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer Care - PPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

How to open the DD-2656 and other advanced PDF forms on a CG standard workstation.

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May 26, 2021 —

Many people will try opening a PDF form and find that they get an error that says "Please wait." This is not a problem with the form but has to do with the set-up of your computer's browser as the default for opening Adobe Acrobat forms. Many computers use the browser's built-in PDF viewer as the default for opening Adobe forms, but the browser's viewer cannot handle the macros built into the form. The simple solution to this problem is to save the form to your computer and then open the form by starting Acrobat Reader DC (from the start menu) and use it to open the form from its saved location. This should open the form in Adobe Acrobat Reader DC rather than your browser, allowing full functionality.

Note: We used the Microsoft Edge browser for this guide.

Click on a form link.
A message “The document you are trying to load…” appears instead of the form.
Click on the Save icon.
The file save dialog box will open.
Select a folder, rename the file (if desired), and save it.
Navigate to the folder where you saved the file.
Right-mouse click on the file icon or name and select Open with > Adobe Acrobat Reader DC.
Acknowledge any notices that appear.
Fill in the form, saving it periodically. Save and print when completed.