PPC LOGO 

U. S. Coast Guard Pay & Personnel Center

click for guides
click for guides

self-service user guides

2019 Novel Coronavirus (COVID-19)

 
PPC Call Center Phone Contact Update

In observance of the Columbus Day holiday, our offices, including the Pay & Personnel Center’s Call Center, will be closed on  Monday, October 11, 2021. All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

PPC Page Menu
Click the arrows to expand the menu
Click the arrows to expand the menu
E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

Click to subscribe

Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

Feedback button
Report broken links 
or other website
issues here



Portal Login


customer care

Blended Retirement System Information

DMDC Logo/MilConnect LnkmilConnect

MyCG Logo

Pay & Personnel News Updates from our Branches

Guidance for Requesting Advance Dislocation Allowance (DLA) During Financial System Modernization Solution (FSMS) Cutover

PRINT  |  E-MAIL

ALCGPSC 082/21

R 031410Z SEP 21
FM COMCOGARD PSC WASHINGTON DC
TO ALCGPSC
BT	
UNCLAS //N01401//
ALCGPSC 082/21
SUBJECT: GUIDANCE FOR REQUESTING ADVANCE DISLOCATION ALLOWANCE (DLA)
DURING FINANCIAL SYSTEM MODERNIZATION SOLUTION (FSMS) CUTOVER
A. ALCOAST 237/21
B. JOINT TRAVEL REGULATIONS, PAR 0505
1. This message provides guidance for requesting advance DLA for
military members in receipt of permanent change of station (PCS)
orders during FSMS's cutover period from 01 Oct 2021 to 15 Nov 2021.
During the FSMS cutover period, DLA payments will be made through 
members' regular paycheck rather than a separate payment; this 
guidance is necessary to mitigate the impact to receiving advances on
PCS entitlements.
2. Effective 16 Sep 2021, Personnel and Administration (P&A) offices
working with members in receipt of PCS orders who are authorized and 
are requesting to receive advance DLA, shall submit a customer care
ticket to the Pay and Personnel Center (PPC) at 
PPC-DG-CUSTOMERCARE@USCG.MIL with a copy of the member's approved PCS
orders and PCS travel entitlements worksheet (CG-2003) attached. PPC
will make a one-time Direct Access (DA) entry for 100% of the advance
DLA amount.  PCSing members will receive their advance DLA in either
their mid-month or end-of-month pay depending on when the customer
care ticket was submitted and pay action entered into DA. P&A offices
must submit customer care tickets with the correct information by the
below dates in order for advance DLA to be included in the 
corresponding mid-month or end-of-month pay.
SUBMISSION DEADLINE       ADVANCED DLA RECEIVED IN PAYSLIP  
10 Oct 2021               15 Oct 2021
20 Oct 2021               01 Nov 2021
07 Nov 2021               15 Nov 2021
17 Nov 2021               01 Dec 2021       
3. As with all travel advances, members who receive advanced DLA via
this process are reminded that they must claim this as a PCS travel
advance on their travel claim.
4. For questions related to PCS travel advances during the FSMS
cut-over period, please contact CWO Brent Karaba, PPC Topeka
(785) 339-3598, email: Brent.J.Karaba@uscg.mil 
5. Released by: RDML S. N. Gilreath, Commander, CG Personnel Service
Center.
The Service Center for Our Most Important Resource, Our People.
6. Internet release is authorized.
BT