U. S. Coast Guard Pay & Personnel Center

PPC Call Center Phone Contact Update

In observance of the birthday of Martin Luther King, Jr., our offices, including the Pay & Personnel Center’s Call Center, will be closed on Monday, January 17, 2022. All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Direct-Access PCS, TDY, & Reserve Orders Outage.

1. DA Orders Accounting Data Conversion to FSMS Standard (ALCGPSC 06/22): At 2000 EST, Wednesday, 12 January 2022, availability to Direct Access orders will be read-only for all users. The scheduled reactivation of full access to orders in Direct Access is 0001 EST, Wednesday, 19 January 2022, and is based on the successful conversion of all FY22 orders. This lockdown is necessary to support the deployment of FSMS. During this period of read-only availability, all FY22 orders will be converted to utilize FSMS accounting data. This applies to all Direct Access orders types: ETQC, PCS, separations, and reserve orders. Units may issue orders via memorandum to authorize travel in urgent and emergency situations.

E-Gov Travel System (ETS) Status (updated 1000 hrs. Jan 07)

1. Maintenance Completed: Data migration is complete and the system ready for use.

2. Vouchering: The ability to enter travel vouchers in ETS is now available.

3. Vouchering prior FY travel: As part of the cutover to FSMS, the Coast Guard migrated open travel obligations. Authorizations will appear in ETS for the member to voucher. Members will select the open authorization within ETS and create a voucher. Members will not need to select accounting information for the Project, Organization, Expenditure and Task (POET) because prior year TONOs were migrated to reimburse against the prior year expenditures. The vouchers should only require approval from an ETS approving official.

4. Current FY Travel: Please be aware that Training, PCS, and Reserve Orders from Direct-Access (DA) will not be available in ETS pending completion of the accounting data conversion during the DA outage described above.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer Care - PPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

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or other website
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Pay & Personnel News Updates from our Branches

Corrected 2020 OASDI Tax Deferral IRS Form W-2C Available in Direct Access

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Dec. 30, 2021 —

2020 W-2c & Old Age Survivors & Disability Insurance (OASDI):

Included in your tax forms in Direct Access are corrected 2020 OASDI Tax Deferral IRS Form W-2C for federal civilian employees, active and reserve military members who have paid back or had paid back the deferred tax. The W-2Cs report changes resulting from the deferral of Social Security taxes and subsequent collections. According to the IRS (https://www.irs.gov/forms-pubs/form-w-2-reporting-of-employee-social-security-tax-deferred-under-notice-2020-65), individuals with only one employer during 2020 whose W-2C shows only a correction in Box 4 accounting for deferred Social Security Tax in 2020 and withheld in 2021 may not be required to take any further action.

This corrected IRS Form W-2c for tax year 2020 will be located in Direct Access: Employee > View > View/Print My Year End Forms > View/Print W-2 > Calendar Year 2020

Per IRS guidance, if you had only one employer during 2020 and your Form W-2c (Corrected Wages and Tax Statement) for 2020 only shows a correction to box 4 to account for employee Social Security tax that was deferred in 2020 and withheld in 2021 pursuant to IRS Notice 2020-65, no further steps are required. If you had two or more employers in 2020 and your Form W-2c for 2020 shows a correction to box 4, please see https://www.irs.gov/forms-pubs/form-w-2-reporting-of-employee-social-security-tax-deferred-under-notice-2020-65 for more information or contact your tax professional. Please note, if you separated/retired in 2020, you may not be issued an IRS Form W-2c for 2020.