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2019 Novel Coronavirus (COVID-19)

PPC Call Center Phone Contact Update

In observance of the birthday of Martin Luther King, Jr., our offices, including the Pay & Personnel Center’s Call Center, will be closed on  Monday, January 17, 2022.  All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Direct-Access PCS, TDY, & Reserve Orders Outage.

1. DA Orders Accounting Data Conversion to FSMS Standard (ALCGPSC 06/22):  ‚ÄčAt 2000 EST, Wednesday, 12 January 2022, availability to Direct Access orders will be read-only for all users. The scheduled reactivation of full access to orders in Direct Access is 0001 EST, Wednesday, 19 January 2022, and is based on the successful conversion of all FY22 orders. This lockdown is necessary to support the deployment of FSMS. During this period of read-only availability, all FY22 orders will be converted to utilize FSMS accounting data. This applies to all Direct Access orders types: ETQC, PCS, separations, and reserve orders. Units may issue orders via memorandum to authorize travel in urgent and emergency situations.

E-Gov Travel System  (ETS) Status (updated 1000 hrs. Jan 07)

1. Maintenance Completed:  Data migration is complete and the system ready for use. 

2. Vouchering: The ability to enter travel vouchers in ETS is now available.

3. Vouchering prior FY travel: As part of the cutover to FSMS, the Coast Guard migrated open travel obligations. Authorizations will appear in ETS for the member to voucher. Members will select the open authorization within ETS and create a voucher. Members will not need to select accounting information for the Project, Organization, Expenditure and Task (POET) because prior year TONOs were migrated to reimburse against the prior year expenditures. The vouchers should only require approval from an ETS approving official.

4. Current FY Travel: Please be aware that Training, PCS, and Reserve Orders from Direct-Access (DA) will not be available in ETS pending completion of the accounting data conversion during the DA outage described above.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Flag Voice 567 - ETS, GTCC & Outstanding Travel Vouchers

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Good day and Happy New Year, Colleagues,

Now that FSMS is live, the Electronic Travel Solution (ETS2) - our new system for arranging and reimbursing TDY travel - is available to process travel claims. All travel claims previously created are accessible for approval and upon such, will result in expedited payment. Travelers should see an improvement in receiving payments within 48-72 hours of submission of an approved travel voucher. For any travel from which a travel claim has not yet been submitted, it is important that travelers complete these claims as soon as possible. All Government Travel Credit Cards (GTCCs) remain in a Mission Critical Status through the end of January, meaning that no payments are yet due. However, all pending charges - through 31 January 2022 - are required to be settled no later than 45 days from the expiration of this Mission Critical Status on 18 March 2022.

The temporarily-resourced Travel Assist Team is available to support approving officials in facilitating voucher submissions through the end of January. They can be reached at (866) 800-8724, 0700-1900 EST. We are working on a possible extension of this team, but I ask that you strongly encourage your personnel to complete their outstanding travel vouchers by the end of January in case the team is needed to assist, and so funds arrive in plenty of time for members to pay GTCC bills by the 18 March due date.

Thank you for your support throughout the transition to ETS2.

 

RADM Eric C. Jones, USCG
Assistant Commandant for Human Resources

View - Print Flag Voice #576 - ETS, GTCC Outstanding Travel Vouchers.pdf