U. S. Coast Guard Pay & Personnel Center

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer Care - PPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Interim Technical Authority Guidance for Military Workforce Pay, Personnel, and Administration

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Jan. 11, 2022 —

Interim Technical Authority Guidance for Military Workforce Pay, Personnel, and Administration, PSCNOTE 5402 is a first step towards establishing doctrine and standards for military workforce pay, personnel, and administration, a key deliverable for the Deputy Commandant for Mission Support-led Personnel Support Initiative (PSI). It states guiding principles of Customer Service, Empowerment, and Accountability that describe what success looks like, and sets standards for accuracy, timeliness, availability, responsiveness, transparency in tracking, and training.

PSCNOTE 5402 applies to all units with Personnel and Administration (P&A) Offices and Servicing Pay Offices (SPOs), formerly Servicing Personnel Offices, which have completed PSI implementation. PSCNOTE 5402 is available on the CG Portal (CAC required), a link is provided below.

PSCNOTE 5402, Interim Technical Authority Guidance for Military Workforce Pay, Personnel, and Administration File in Adobe Acrobat PDF format

Source: ALCGPSC 05/22 (CG Portal Link, CAC required)