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PPC Call Center Phone Contact Update

In observance of the Thanksgiving Day Federal holiday, the Pay & Personnel Center’s (PPC) offices, including the PPC Call Center, will be closed on Thursday, November 24, 2022. All PPC applications will remain available during the holiday, and payroll/personnel processing will continue as normally scheduled.

Please submit all PPC Customer Care tickets to ppc-dg-customercare@uscg.mil during this time.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

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Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

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Direct Access https://hcm.direct-access.uscg.mil
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Pay & Personnel News Updates from our Branches

Direct Access Orders Outage Status Update

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20 JAN 2022: Direct Access orders are set to "read-only" for all users. Access to Reserve Orders (FSMS) will be available from 0900 to 1900 on Friday, January 21. Please note there will be a new DA menu item on the Reserve Administration pagelet to access these orders. The link title is: FSMS Reserve Orders. Access to other types of DA generated orders (PCS, Retirement, Separations, etc.) will not be restored until January 26. This lockdown is necessary to support the deployment of FSMS. During this period of read-only availability, all FY22 orders will be converted to utilize FSMS accounting data. This applies to all Direct Access orders types: ETQC, PCS, separations, and reserve orders. Units may issue orders via memorandum to authorize travel in urgent and emergency situations.

A new ALCGPSC should be released soon with more information. 

ALCGPSC 006/22
SUBJ: ADVANCE PREPARATIONS FOR UPCOMING READ-ONLY ACCESS TO ORDERS FUNCTIONALITY
IN DIRECT ACCESS
1. This message announces a scheduled period of read-only availability for all
types of orders in Direct Access, which is necessary to support the deployment
of FSMS. During this period of read-only availability, all FY22 orders will be
converted to utilize FSMS accounting data.
2. At 2000 EST, Wednesday, 12 January 2022, availability to Direct Access orders
will be read-only for all users. The scheduled reactivation of access to  EQTC
orders in Direct Access is 0001 EST, Wednesday, 19 Thursday, 20  Friday, 21 January 2022, and is based
on the successful conversion of all FY22 orders. Access to other types of DA generated orders (PCS,
 Retirement, Separations, etc.) will not be restored until sometime during the week of January 23-29. 
3. This read-only availability for Direct Access orders potentially impacts all
active duty, reserve, and civilian personnel. During this timeframe, no one
will have the ability to enter new orders, start orders, amend/change status of
orders, or finish orders. This applies to all Direct Access orders types: ETQC,
PCS, separations, and reserve orders. Units may issue orders via memorandum to
authorize travel in urgent and emergency situations.
4. POC: CDR Corrina Ott, PSC Business Operations Capabilities (PSC-BOPS-C),
(202) 795-6493, Corrina.Ott@uscg.mil.
5. Released by: RDML S. N. Gilreath, Commander, CG Personnel Service
Center.  The Service Center for our Most Important Resources  Our People.
6.  Internet release authorized.

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