U. S. Coast Guard Pay & Personnel Center
Commanding Officer (Staff Symbol) U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591
(866) 772-8724 (785) 339-2000 For E-Gov Travel Sys (ETS) Call the hotline: 1-866-800-USCG (8724)
(785) 339-3780
Customer Care - PPC-DG-CustomerCare@uscg.mil
Web Content Manager - PPC-SMB-PPC-PD@uscg.mil
https://hcm.direct-access.uscg.mil https://e2.gov.cwtsatotravel.com/
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ALCGPSC 027/22:
R 152036Z FEB 22 FM COMCOGARD PSC WASHINGTON DC TO ALCGPSC BT UNCLAS //N01401// ALCGPSC 027/22 SUBJECT: GUIDANCE FOR DIRECT ACCESS ORDERS COMPLETION DURING FINANCIAL SYSTEM MODERNIZATION SOLUTION (FSMS) DEPLOYMENT A. ALCOAST 237/21 B. Joint Travel Regulations C. PPCINST M1000.2 (series) 1. This message provides an update for processing permanent change of station (PCS) orders for members who executed a PCS in Fiscal Year 2022 (FY22). During initial deployment of the Financial System Modernization Solution (FSMS) interface with Direct Access (DA) on 12 Jan 2022, as detailed in reference A, approximately 900 orders failed funds check resulting in the inability of Personnel and Administration (P&A) offices and Servicing Personnel Offices (SPO) to complete report-in actions following member travel. Subsequently, members in this category may have inaccurate pay entitlements upon arrival at the new permanent duty station (PDS) 13 Jan 2022 and later. As of 15 Feb 2022, PCS orders that were in a status other than finished as a result of FSMS deployment have had the funds issue corrected and must now be placed in a finished status and the member reported in by the servicing SPO. 2. In accordance with references B and C, P&A offices in coordination with SPOs will have until close of business 17 Feb 2022 to complete all necessary administrative and payroll transactions associated with reporting members in from PCS, to include completion of supporting actions for member pay and entitlements. Limited time exists to complete P&A and SPO actions and PPC ticket resolution prior to the SPO payroll cutoff. Expeditious SPO action is critical to make payroll changes effective 1 March. The following deadlines exist for payroll transactions. SPO PAYROLL CUTOFF PAYDAY 17 Feb 2022 01 Mar 2022 09 Mar 2022 15 Mar 2022 22 Mar 2022 01 Apr 2022 3. As with all PCS transactions, P&As and SPOs shall submit customer care tickets to the Pay and Personnel Center (PPC) at PPC-DG-CUSTOMERCARE@USCG.MIL to address any issues that prevent resolving orders and pay for members. For resolution prior to 1 Mar 2022 pay date, tickets should be submitted to PPC no later than close of business on 18 Feb 2022. For priority processing tickets must include "ALCGPSC 026/22" in the subject line. PPC will make every effort to expeditiously resolve all received tickets. Untimely tickets may result in delayed processing and subsequent delay in entitlement corrections. 4. Released by: RDML S. N. Gilreath, Commander, CG Personnel Service Center. The Service Center for Our Most Important Resource, Our People. 5. Internet release is authorized.