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U. S. Coast Guard Pay & Personnel Center

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PPC Telephone System Outage

We are experiencing intermittent issues with our telephone system. If you call and immediately receive a busy signal, contact us by e-mail to PPC-DG-CustomerCare@uscg.mil.

Direct-Access Planned Maintenance Outage

Direct Access will not be available from Monday, December 19, 2022 at 23:01 (CST ) until Tuesday, January 3, 2022, at 22:59 (CST). This outage is necessary to ensure members' pay and benefits are updated to reflect the 2023 pay rates and other regulatory changes, which include COLA, BAH, and tax rates. See ALCOAST 455/22 for more information.

 

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
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Pay & Personnel News Updates from our Branches

Personnel Support Initiative (PSI) Implementation Continues

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Flag Voice #573

Colleagues, the Personnel Support Initiative (PSI) is preparing to start Phase Two of implementation.  Starting in AY22, the remaining Base Personnel Support Departments, Districts, Sectors, and Air Stations will transition.  This Flag Voice is an update on the progress made in Phase One, and the way ahead.

During Phase One, 85 Personnel and Administration (P&A) offices received authorities and permissions to process non-pay tasks moved down from the Servicing Personnel Offices (SPO), which are functionally transitioning to Servicing “Pay” Offices.  Through the P&A offices, unit members now interact directly with yeomen who can complete or initiate transactions for pay, personnel, and administration.  PSI’s objectives to improve access, efficiency, and transparency - as well as enhance performance support systems - have taken root, and are beginning to mature.  

There are many significant milestones looming on the Phase Two horizon.  In Fall 2022, the Coast Guard will field the Interactive Personnel Electronic Records Management System (iPERMS), an electronic Official Military Personnel File (OMPF) solution.  An accurate OMPF goes to the heart of customer service, allowing all authorized users (active duty, reservists, retirees, and command HR officials) easy access to the most current information when they need it.  CG-1 and PSC will approve competencies and qualifications for P&A and SPO positions. Additionally, FORCECOM and PSC will work to develop training tools for 26 key tasks, many pertaining to reservists, identified in a completed New Performance Planning analysis.  PSC will promulgate a Technical Authority Manual, formally moving PSI into sustainment.  Lastly, integrated planning teams continue efforts to acquire and field a long-term HR case management tool by FY24.

The dedication, interest, and initiative by you, field commanders, and yeomen have kept PSI on track to achieve its goals of an improved customer and yeoman experience, reduced time to complete tasks, and low incidents of pay and other errors while meeting CFO audit compliance and internal controls requirements.  Thank you for your continued efforts to elevate customer service to our most important resource - our people.

 

Eric. C. Jones
Rear Admiral, U. S. Coast Guard
Assistant Commandant for Human Resources


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