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U. S. Coast Guard Pay & Personnel Center

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PPC Call Center Phone Contact Update

In observance of the Thanksgiving Day Federal holiday, the Pay & Personnel Center’s (PPC) offices, including the PPC Call Center, will be closed on Thursday, November 24, 2022. All PPC applications will remain available during the holiday, and payroll/personnel processing will continue as normally scheduled.

Please submit all PPC Customer Care tickets to ppc-dg-customercare@uscg.mil during this time.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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TPAX Profile Creation for New Accessions Required for PCS Travel Advances Claims

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Recently accessed (e.g., recent graduates from Basic Training, OCS, or the CG Academy) members must have a profile built in TPAX to process a PCS advance or claim.  Approving Officials for these new members must submit a PPC Customer Care ticket requesting the member be added to TPAX.

The ticket MUST include the following to build the profile:

  • EMPLID
  • FULL Name
  • Rank or Paygrade
  • Unit Name
  • OPFAC
  • Mailing Address
  • Email Address (should be uscg.mil)
  • Work Phone Number

 


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