U. S. Coast Guard Pay & Personnel Center

click for guides
click for guides

self-service user guides

PPC Call Center Phone Contact Update

In observance of the Thanksgiving Day Federal holiday, the Pay & Personnel Center’s (PPC) offices, including the PPC Call Center, will be closed on Thursday, November 24, 2022. All PPC applications will remain available during the holiday, and payroll/personnel processing will continue as normally scheduled.

Please submit all PPC Customer Care tickets to ppc-dg-customercare@uscg.mil during this time.

PPC Page Menu

Click the arrows to expand the menu
Click the arrows to expand the menu

E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

Click to subscribe

Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

Feedback button
Report broken links 
or other website
issues here

Portal Login

customer care

Blended Retirement System Information

DMDC Logo/MilConnect LnkmilConnect

MyCG Logo

Coast Guard Pixel Dashboard Icon

Coast Guard SharePoint Online

Pay & Personnel News Updates from our Branches

New Procedure for Opt Out of Advancement


R 031303Z OCT 22 MID200080290634U
ALCOAST 369/22
SSIC 1000


A. Enlistment, Evaluations, and Advancements, COMDTINST M1000.2C

1. This ALCOAST announces updates to increase flexibility to allow active duty and reserve members to opt out of advancement.

2. Effective immediately, Section 3.A.21.d(1)-(3) of REF (A) is deleted and replaced with the following paragraph: "Opting Out of Advancement. Active duty and reserve enlisted members may opt-out of advancement any time after the release of the initial advancement eligibility list until the date of the effective advancement. To opt out of advancement, members must provide a signed memorandum with command endorsement to CG PPC (ADV) via email at PPC-DG-CustomerCare@uscg.mil, copying CG PSC (EPM-1 & EPM-2), or (RPM-1) at HQS-SMB-CGPSC-EPM-1-Advancements@uscg.mil, HQS-SMB-CGPSC-EPM-2-Admin@uscg.mil, or HQS-SMB-CGPSC-RPM-1-Status@uscg.mil respectively. Members will then be removed from all existing advancement eligibility lists. Members must notify PPC of their decision to opt-out of advancement between 1 May and 1 November (active duty) or on or before 1 January (reserve) to re-compete or participate in the next servicewide exam. Members who notify PPC outside of this time frame will not be eligible to opt-out of advancement and will advance according to the advancement eligibility list."

3. The change to REF (A) removes the requirement for capturing a member's election to opt-out of advancement in an Administrative Remarks Entry, CG-3307. As such, effective immediately, commands shall not document a member's decision to decline or opt out of advancement in their Personal Data File.

4. The change to REF (A) will be reflected in upcoming revisions which will be released within the next year.

5. This message will be cancelled on 02 OCT 2023.

6. POC: COMDT (CG-133) at: HQSPolicyandStandards@uscg.mil
7. RADM B. K. Penoyer, Assistant Commandant for Human Resources (CG-1), sends.

8. Internet release is authorized.