USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

FY23 Workforce Planning Team Results - Aviator Officer Non-Monetary Interventions

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March 1, 2023 —

R 281900Z FEB 23 MID200080759870U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 084/23
SSIC 7220
SUBJ: FY23 WORKFORCE PLANNING TEAM RESULTS - AVIATOR OFFICER
NON-MONETARY INTERVENTIONS
A. COMDT COGARD WASHINGTON DC 211925Z OCT 22/ALCOAST 401/22
B. Military Bonus and Incentive Programs, COMDTINST 7220.2A
C. COMDT COGARD WASHINGTON DC 211956Z OCT 22/ALCOAST 407/22
1. OVERVIEW. The FY23 Military Workforce Planning Team (MWPT)
convened in May 2022 to develop and recommend workforce policy
interventions. This ALCOAST announces the approved FY23 Aviator
Officer Non-Monetary Interventions. Per REF (A), the MWPT
identified strategies for specialties and programs deemed to
have personnel shortages that could negatively influence
mission execution. This ALCOAST authorizes the following
non-monetary intervention necessary to support Coast Guard
missions and fill critical aviation assignments:
a. ELECTIVE TOUR LENGTH POLICY. Aviation Officers ordered
to 3-year assignments at OCONUS commands may request a one-year
increase to their tour length. Officers interested in requesting
such an increase must do so no later than 24 months after
reporting to the OCONUS command.
b. Requests must be submitted using standard Coast Guard
memorandum, with command endorsement, to Commander (CG PSC-OPM-2).
Officers who elect a one-year increase will not be allowed to
change that election unless service needs dictate otherwise.
2. INTERVENTIONS NOT AVAILABLE IN AY23: Assignment Preference and
Airframe Transition interventions were recommended by the MWPT but
could not be implemented to meet AY23 timelines. These incentives
were targeted to retain active duty officers filling essential
aviation assignments. COMDT (CG-711) is working to present similar
interventions for consideration in AY24.
3. Questions from individual officers concerning the execution of
this policy should be addressed to their designated command
representatives. Questions from designated command representatives
should be directed to COMDT (CG-711), LT Melissa Magaro,
202-372-2221 or CDR Chris McAndrew, 202-372-2206.
4. Dr. D. M. Navarro, Acting Assistant Commandant for
Human Resources (CG-1), sends.
5. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.