USCG Pay & Personnel Center

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Direct Access (DA) is currently offline due to the implementation of security enhancements. Stakeholders throughout the C5I Community and CGCYBER are working tirelessly to bring DA back online as quickly as possible - WE APPRECIATE YOUR PATIENCE!

DA’s status will be updated accordingly on the logon screen once services are fully restored.

ATTENTION: As announced in ALCOAST 105/25, the implementation of multi-factor authentication (MFA) for DA began on 17 March 2025 to improve security.  

Once successfully implemented, Coast Guard users with CGOne Network Accounts must log in via Common Access Card (CAC).

Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The use of MFA one-time passcodes will be implemented for Non-CAC holders at a later date. Guidance with pre-generated passwords is being sent to users outside of the CGOne Network via email addresses on file within DA. Non-CAC holders who did not receive the email must contact the Product Support Service Desk for assistance.

Once services are restored, contact the Product Support Service Desk at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password rests or logon assistance. 

All other requests will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

FY23 Workforce Planning Team Results - Aviator Officer Non-Monetary Interventions

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March 1, 2023 —

R 281900Z FEB 23 MID200080759870U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 084/23
SSIC 7220
SUBJ: FY23 WORKFORCE PLANNING TEAM RESULTS - AVIATOR OFFICER
NON-MONETARY INTERVENTIONS
A. COMDT COGARD WASHINGTON DC 211925Z OCT 22/ALCOAST 401/22
B. Military Bonus and Incentive Programs, COMDTINST 7220.2A
C. COMDT COGARD WASHINGTON DC 211956Z OCT 22/ALCOAST 407/22
1. OVERVIEW. The FY23 Military Workforce Planning Team (MWPT)
convened in May 2022 to develop and recommend workforce policy
interventions. This ALCOAST announces the approved FY23 Aviator
Officer Non-Monetary Interventions. Per REF (A), the MWPT
identified strategies for specialties and programs deemed to
have personnel shortages that could negatively influence
mission execution. This ALCOAST authorizes the following
non-monetary intervention necessary to support Coast Guard
missions and fill critical aviation assignments:
a. ELECTIVE TOUR LENGTH POLICY. Aviation Officers ordered
to 3-year assignments at OCONUS commands may request a one-year
increase to their tour length. Officers interested in requesting
such an increase must do so no later than 24 months after
reporting to the OCONUS command.
b. Requests must be submitted using standard Coast Guard
memorandum, with command endorsement, to Commander (CG PSC-OPM-2).
Officers who elect a one-year increase will not be allowed to
change that election unless service needs dictate otherwise.
2. INTERVENTIONS NOT AVAILABLE IN AY23: Assignment Preference and
Airframe Transition interventions were recommended by the MWPT but
could not be implemented to meet AY23 timelines. These incentives
were targeted to retain active duty officers filling essential
aviation assignments. COMDT (CG-711) is working to present similar
interventions for consideration in AY24.
3. Questions from individual officers concerning the execution of
this policy should be addressed to their designated command
representatives. Questions from designated command representatives
should be directed to COMDT (CG-711), LT Melissa Magaro,
202-372-2221 or CDR Chris McAndrew, 202-372-2206.
4. Dr. D. M. Navarro, Acting Assistant Commandant for
Human Resources (CG-1), sends.
5. Internet release is authorized.

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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.