USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access is currently operational. Given the recent upgrades, the C5I Service Center is actively monitoring for residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. PPC advises users who are experiencing login issues to delay submitting a help ticket or contacting product support at this time. To help the C5I Service Center address any issues that may develop, we recommend waiting 24 hours before contacting the C5I Service Center Product Support Service Desk.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Coast Guard users with CGOne Network Accounts must NOW log in via Common Access Card (CAC).
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The C5I Service Center is sending emails with pre-generated passwords and guidance to Non-CAC users with email addresses on file within DA. Non-CAC holders who do not receive this email by 24 March 2025 are advised to contact the Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

All other personnel requests (not related to DA technical issues) will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 112/24 - 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION REMINDER

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Aug. 22, 2024 —

221716Z AUG 24 ZEL MID120001362821U
ALCGPSC 112/24
SUBJ: 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION REMINDER
A. Service Wide Examination (SWE) Guide
B. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)
C. Performance, Training and Education Manual, COMDTINST M1500.10C
D. ALCOAST 363/23, ENLISTED RATING ADVANCEMENT TRAINING SYSTEM (ERATS) FALL
2023 UPDATE
E. Military Separations, COMDTINST M1000.4 (series)
F. ALCGENL 011/24, MAY 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION
G. ALCGPSC 071/24, MAY 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION PRINT
ERROR UPDATE 1
H. ALCGENL 212/24 2024 SERVICE WIDE EXAM COMPETITION
1. Summary. This serves as a reminder for all Commands, SWE Officers,
Education Service Officers and members planning to compete that the
2024 Service Wide Exam is scheduled to convene on 26 Aug 2024.
All exams have been mailed to SWE exam locations. If any member has concerns
regarding the location of their exam, or is missing their exam, please contact
your SWE Officer immediately. SWE Officers must contact
the Pay and Personnel Center (PPC) to ensure service members
are afforded the opportunity to compete for advancement.
2. Schedule. SWEs will be administered per the following schedule.
Any requests for deviation must comply with references (A) and (B).
a. 26 AUG 2024 (Monday) SWE for ADV to E-5.
b. 27 AUG 2024 (Tuesday) SWE for ADV to E-6.
c. 28 AUG 2024 (Wednesday) SWE for ADV to E-7.
d. 29 AUG 2024 (Thursday) SWE for ADV to E-8.
3. Substitute Exams. Substitute SWEs must be requested by 05 Sep 2024.
SWE Officers administering substitute exams shall adhere
to the guidance outlined
in 3.B.2 of reference (B) and Page 27 of the SWE Officer Handbook.
Substitute exams must be administered on the date authorized by Pay and Personnel
Center (PPC).
4. Advancement Cycle Timeline.
a. Computation of final multiple scores: October 2024.
b. Profile Letters available via Direct Access: October 2024.
c. EPM publishes SWE Advancement Eligibility List: November 2024.
d. Initial cuts released: November 2024.
5. PPC(ADV) is the single POC for all SWE inquiries. They can be reached by e-mail
at PPC-DG-CustomerCare@uscg.mil. For additional SWE information, go to the PPC
(ADV) home page at
https://uscg.sharepointmil.us/sites/ppc/SitePages/PPC%20Advancements%20Service%20Va
lidation%20and%20Data%20Corrections.aspx.
6. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
7. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.