USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCOAST 334/24 - SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD MEMBERSHIP AND AGENDA TOPICS

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Aug. 29, 2024 —

R 291329Z AUG 24 MID600117584666U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 334/24
SSIC 5725
SUBJ: SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD
MEMBERSHIP AND AGENDA TOPICS
A. 14 U.S.C. Section 3703
B. Reserve Policy Board, COMDTINST 5725.1E
1. This ALCOAST solicits volunteers to serve on the 2025 Coast Guard
Reserve Policy Board (CG RPB) and solicits submissions of policy
issues to be considered by the Board. The CG RPB is mandated by
REF (A), and is an important forum to ensure strategic-level matters
affecting the Reserve Component are brought to the awareness of the
highest levels of the Service.
2. Membership.
a. Voting membership of the CG RPB will consist of highly
qualified individuals of the Reserve and Active Components.
Membership should include a diverse representation of paygrade,
skills, experience, race, ethnicity, and gender.
b. To apply for Board membership, interested personnel should
submit an application utilizing Appendix B. of REF (B) to
ReservePolicy@uscg.mil by 31 October 2024.
3. Submissions.
a. Topic submissions must have a policy implication to be
considered by the Board.
b. While topic submissions are accepted year-round, those
received by 31 December 2024 will be considered during the CG RPB
annual in-person convening in the first quarter of calendar year
2025. The CG RPB will schedule subsequent virtual meetings, as
necessary, to review additional submissions received throughout
2025.
c. Policy issues may be submitted by the following methods:
(1) An electronic form located at:
(Copy and Paste URL Below into Browser)
https://forms.osi.apps.mil/r/0eC1yrbrWr
(2) Using Appendix A. of REF (B) submitted to
ReservePolicy@uscg.mil.
4. POC: COMDT (CG-R55), LCDR Jacqueline Bethel,
Jacqueline.M.Bethel@uscg.mil or LT Duy Lam, Duy.Lam@uscg.mil.
5. RADM Tiffany G. Danko, Assistant Commandant for Reserve
(CG-R), sends.
6. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.