U. S. Coast Guard Pay & Personnel Center

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PPC Telephone System Outage

We are experiencing intermittent issues with our telephone system. If you call and immediately receive a busy signal, contact us by e-mail to PPC-DG-CustomerCare@uscg.mil.

Direct-Access Planned Maintenance Outage

Direct Access will not be available from Monday, December 19, 2022 at 23:01 (CST ) until Tuesday, January 3, 2022, at 22:59 (CST). This outage is necessary to ensure members' pay and benefits are updated to reflect the 2023 pay rates and other regulatory changes, which include COLA, BAH, and tax rates. See ALCOAST 455/22 for more information.


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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Guidance for DA Orders Completion During FSMS


​ALCGPSC 027/22​:

R 152036Z FEB 22
UNCLAS //N01401//
ALCGPSC 027/22

A. ALCOAST 237/21
B. Joint Travel Regulations
C. PPCINST M1000.2 (series)

1. This message provides an update for processing permanent change of station
(PCS) orders for members who executed a PCS in Fiscal Year 2022 (FY22).  During
initial deployment of the Financial System Modernization Solution (FSMS)
interface with Direct Access (DA) on 12 Jan 2022, as detailed in reference A,
approximately 900 orders failed funds check resulting in the inability of
Personnel and Administration (P&A) offices and Servicing Personnel Offices
(SPO) to complete report-in actions following member travel. Subsequently,
members in this category may have inaccurate pay entitlements upon arrival at
the new permanent duty station (PDS) 13 Jan 2022 and later. As of 15 Feb 2022,
PCS orders that were in a status other than finished as a result of FSMS
deployment have had the funds issue corrected and must now be placed in a
finished status and the member reported in by the servicing SPO.

2. In accordance with references B and C, P&A offices in coordination with SPOs
will have until close of business 17 Feb 2022 to complete all necessary
administrative and payroll transactions associated with reporting members in
from PCS, to include completion of supporting actions for member pay and
entitlements. Limited time exists to complete P&A and SPO actions and PPC
ticket resolution prior to the SPO payroll cutoff. Expeditious SPO action is
critical to make payroll changes effective 1 March. The following deadlines
exist for payroll transactions.

17 Feb 2022               01 Mar 2022
09 Mar 2022               15 Mar 2022
22 Mar 2022               01 Apr 2022

3. As with all PCS transactions, P&As and SPOs shall submit customer care
tickets to the Pay and Personnel Center (PPC) at PPC-DG-CUSTOMERCARE@USCG.MIL
to address any issues that prevent resolving orders and pay for members. For
resolution prior to 1 Mar 2022 pay date, tickets should be submitted to PPC no
later than close of business on 18 Feb 2022. For priority processing tickets
must include "ALCGPSC 026/22" in the subject line. PPC will make every effort
to expeditiously resolve all received tickets. Untimely tickets may result in
delayed processing and subsequent delay in entitlement corrections.

4. Released by: RDML S. N. Gilreath, Commander, CG Personnel Service
Center. The Service Center for Our Most Important Resource, Our People.

5. Internet release is authorized.