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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

PPC Call Center Phone Contact Update

In observance of the birthday of Martin Luther King, Jr., our offices, including the Pay & Personnel Center’s Call Center, will be closed on  Monday, January 17, 2022.  All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Direct-Access PCS, TDY, & Reserve Orders Outage.

1. DA Orders Accounting Data Conversion to FSMS Standard (ALCGPSC 06/22):  ‚ÄčAt 2000 EST, Wednesday, 12 January 2022, availability to Direct Access orders will be read-only for all users. The scheduled reactivation of full access to orders in Direct Access is 0001 EST, Wednesday, 19 January 2022, and is based on the successful conversion of all FY22 orders. This lockdown is necessary to support the deployment of FSMS. During this period of read-only availability, all FY22 orders will be converted to utilize FSMS accounting data. This applies to all Direct Access orders types: ETQC, PCS, separations, and reserve orders. Units may issue orders via memorandum to authorize travel in urgent and emergency situations.

E-Gov Travel System  (ETS) Status (updated 1000 hrs. Jan 07)

1. Maintenance Completed:  Data migration is complete and the system ready for use. 

2. Vouchering: The ability to enter travel vouchers in ETS is now available.

3. Vouchering prior FY travel: As part of the cutover to FSMS, the Coast Guard migrated open travel obligations. Authorizations will appear in ETS for the member to voucher. Members will select the open authorization within ETS and create a voucher. Members will not need to select accounting information for the Project, Organization, Expenditure and Task (POET) because prior year TONOs were migrated to reimburse against the prior year expenditures. The vouchers should only require approval from an ETS approving official.

4. Current FY Travel: Please be aware that Training, PCS, and Reserve Orders from Direct-Access (DA) will not be available in ETS pending completion of the accounting data conversion during the DA outage described above.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Coast Guard Support Offers Online Tax Filing & Consultation

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CG SUPRT offers free online tax filing through H&R Block online. You must go through the CG SUPRT website in order for your online tax filing to be free.

Taxes may be filed for free through H&R Block by clicking here.

- CG SUPRT also provides free, confidential professional consultations for taxes and other financial matters, as well as personal money coaching to help you reach your financial goals. To access these services, call toll free 1 (855) CG-SUPRT or 1 (855) 247-8778, or go to Request Services from the CG SUPRT website.
 

Reminders

  • Access the H&R Block online tax filing through the link provided on the CG SUPRT website.
  • Wait until you receive all of your W-2s and other tax documents before you file your return. Otherwise, you may have to amend your tax returns.
  • If you used the tax services last year, have your Adjusted Gross Income and Electronic Filing Pin from your previous tax return before you start your return. You can reset your pin here.
  • The tax service is free when accessing the H&R Block online from the CG SUPRT website. If you are prompted for payment by H&R Block, please call CG SUPRT for assistance (toll-free 855-247-8778).
  • Each user can submit 1 federal and up to 3 state tax returns on the CG SUPRT/H&R Block free e-file system.
  • Read Frequently Asked Questions Here

Eligibility

Eligible members include Coast Guard active duty members, civilian employees, members of the selected reserve, and their dependent family members.

Questions?

If you have questions about this tax service or about your own tax returns, please call toll free 1 (855) CG-SUPRT or 1 (855) 247-8778,.  If you are experiencing financial difficulty or need other advice on money matters, please contact CG SUPRT to work with a Personal Money Coach. CG SUPRT services are free and confidential, within the limits of the law.