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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access & WebNow Systems Maintenance Scheduled

  1. This announces necessary preparations in advance of a scheduled period of limited availability to Direct Access. This is required to support mandatory system security updates for the Coast Guard's Human Capital Management system.
  2. At 1900 EST, Thursday, 25 February 2021, availability to Direct Access will be limited to only those users who will be performing tasks associated with security update. Direct Access will be reactivated at 0600 EST, Saturday, 27 February 2021. This limited availability is necessary to avoid the submission of self-service and Servicing Personnel Office (SPO) transactions that potentially conflict with legislative and regulatory changes.
  3. This will impact all Active Duty, Reservists, Retirees, Annuitants, and civilian supervisors of military members. During this time frame, access to self-service for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.
  4. Following the update, the logon access to Direct Access will remain the same; however the Universal Resource Locator (URL) will change upon reactivation on 27 February 2021. Anyone who accesses the previous URL will be directed to the new URL via the home page. It is recommended that any web browser favorites are updated with the new URL to ensure quick and easy access moving forward. The updated links will also be available at the Pay and Personnel Center's website, located at: https://www.dcms.uscg.mil/ppc/pd/da/.
  5. In addition to the Direct Access URL's being updated, the WebNow URL will also be updated as a part of this security update. It is recommended that any web browser favorites are updated with the new URL to ensure quick and easy access moving forward. The WebNow URL will also be available at the Pay and Personnel Center's website, located at: https://www.dcms.uscg.mil/ppc/pd/da/.
  6. Due to the short duration and work associated with this limited access period, there will not be a capability to provide access to members outside those testing and implementing the CAP.   
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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Retirement Forms and Worksheets

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The forms and worksheets necessary to process your retirement and start your retirement pay are listed in the Retirement Package (download from https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/RAS/retpack.pdf). The forms can be accessed online via PPC's web site (https://dcms.uscg.mil/ppc/pd/forms).

Retirement Package Cover

Please complete the forms and worksheets legibly. We strongly recommend you fill them out online using the Adobe Acrobat program on the Coast Guard Standard Workstation. Completion of formCoast Guard, PHS, & NOAA Retired Pay Account Worksheet and Survivor Benefit Plan Election (CG-4700)is mandatory to establish your account so you can be paid on time. Effective January 1, 2019, PPC (RAS) will accept a scanned, emailed, or faxed copy of Form CG-4700, provided an SBP Spousal Concurrence (Section VII) is NOT required. If you decline to elect SBP coverage, elect less than the maximum coverage, or elect child-only coverage while having an eligible spouse, PPC (RAS) will continue to require the original CG-4700 with spousal concurrence (signature) and notarized—with no exceptions. We’re hopeful this will allow for a more efficient process. Thank you. Please also make sure you are using the December 2017 (12/17) version of this form. Beginning on 1 January 2019, previous versions will be obsolete and will not be accepted.