U. S. Coast Guard Pay & Personnel Center

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PPC Call Center Phone Contact Update

In observance of the Thanksgiving Day Federal holiday, the Pay & Personnel Center’s (PPC) offices, including the PPC Call Center, will be closed on Thursday, November 24, 2022. All PPC applications will remain available during the holiday, and payroll/personnel processing will continue as normally scheduled.

Please submit all PPC Customer Care tickets to ppc-dg-customercare@uscg.mil during this time.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

2022 Critical Housing Areas Announced


Note:  ALCGPSC message 109/22 adds Atlantic City, NJ (Military Housing Area NJ196) as a designated Critical Housing Area (CHA).

ALCGPSC 024/22

081819Z FEB 22 
ALCGPSC 024/22 
A. Critical Housing Areas (CHA), COMDTINST 11101.15A  
B. Joint Travel Regulations  
1. This ALCGPSC announces the Military Housing Areas (MHA) and zip codes  
meeting the eligibility criteria for designation as a CHA. This ALCGPSC  
applies to all areas in the continental United States where dependents are  
authorized to accompany service members. 
2. The following is a list of MHAs and zip codes designated as CHAs: 
A. Abbeville, LA (Zip Code 70511)
B. Bellingham, WA (Zip Code 98225)
C. Brownsville, TX (MHA TX281)
D. Cape Charles, VA (Zip Code 23310)
E. Cape May, NJ (MHA NJ198)
F. Coos Bay, OR (MHA OR242) – New
G. CG Special Missions Training Center, Camp Lejune, NC (Zip Code 28542)
H. Coastal Maine (MHA ME141) 
I. Demopolis, AL (Zip Code 36732) 
J. Fort Bragg, CA (Zip Code 95437) 
K. Freeport, TX (Zip Code 77541)
L. Greenville, MS (Zip Code 38701)
M. Houma, St. Mary, and Terrebonne, Louisiana (MHA LA326)
N. Kearneysville, WV (MHA WV454) – New
O. Keokuk, IA (Zip Code 52632)
P. La Push, WA (MHA WA308)
Q. Lake Charles, LA (MHA LA370)
R. Menemsha, MA (Station) (MHA MA151)
S. Neah Bay, WA (MHA WA308)
T. Outer Banks, NC (MHA NC176)
U. Port Angeles, WA (MHA WA308)
V. Port O’Connor, TX (Zip Code 77982)
W. Port Townsend, WA (Zip Code 98368) – New
X. Quillayute River, WA (MHA WA308)
Y. Provincetown, MA (Station) (Zip Code 02657)
Z. Saugerties, NY (Zip Code 12477)
AA. Southwest Harbor, ME (Zip Code 04679)
BB. Venice, LA (Zip Code 70091)
CC. Victoria, TX (Zip Code 77904)
DD. Yankeetown, FL (Station) (Zip Code 34498)  
3. IAW paragraph 14 of reference (a), members with dependents issued PCS  
orders to a CHA designated unit, or a unit located in a CHA designated  
MHA, and who have no intention of relocating their dependents to that  
unit, may submit a Housing Allowance Protection Worksheet (CG-2025A) to CG  
PSC-PSD-fs requesting housing allowances based on a location other than  
their new Permanent Duty Station (PDS). Members authorized a housing  
allowance based on the payment of child support are not eligible to submit  
a CG-2025A under the CHA policy. 
4. IAW paragraphs 051301 and 051306 of Ref B, travel and shipment of  
Household Goods (HHG) costs exceeding the maximum allowed for travel of  
dependents and shipment of HHG from the last PDS to the new PDS will be at  
the member’s expense. IAW paragraph 050408 of Ref B, dependent travel and  
HHG transportation costs associated with future PCS orders will be based  
upon the member’s PDS, vice the authorized CHA Basic Allowance for Housing  
(BAH) location of dependents. 
5. Members complete the Housing Allowance Protection Worksheet (CG-2025A),  
the member’s command sends via e-mail to CG PSC-PSD-fs. If the member’s  
CG-2025A is approved, CG PSC-PSD-fs issues an approval e-mail to the  
member and copies the applicable SPO for Direct Access processing on the  
applicable effective date. 
6. PSC-PSD-FS POCs: YNCM R. Rodriguez (202) 795-6638 and Mr. Wayne  
Canfield (510) 437-5796. 
7. Released by: RDML S. N. Gilreath, Commander, Personnel Service Center.  
The Service Center for Our Most Important Resource – Our People. 
8. Internet release is authorized.