U. S. Coast Guard Pay & Personnel Center
Commanding Officer (Staff Symbol) U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591
(866) 772-8724 (785) 339-2000 For E-Gov Travel Sys (ETS) Call the hotline: 1-866-800-USCG (8724)
(785) 339-3780
Customer Care - PPC-DG-CustomerCare@uscg.mil
Web Content Manager - PPC-SMB-PPC-PD@uscg.mil
https://hcm.direct-access.uscg.mil https://e2.gov.cwtsatotravel.com/
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Please report the passing of your loved one via e-mail to ppc-dg-customercare@uscg.mil or by phone at 1 (866) 772-8724 (business hours are: Monday - Friday 7:30 (am) to 4:00 (pm) central time).
REPORTING THE DEATH OF A RETIREE, ANNUITANT, or FORMER SPOUSE (who is receiving pay)
Please provide the following information when reporting the death of a retiree, annuitant, or former spouse (who is receiving pay)
Deceased Persons Information:
Once you have the Death Certificate please email it to ppc-dg-customercare@uscg.mil.
REPORTING THE DEATH OF A DEPENDENT (SPOUSE, PARENT, INSURABLE INTEREST or CHILD who is not receiving pay)
Please provide the following information when reporting the death of a dependent:
PPC RAS will contact you to confirm receipt of your report and/or supporting documents. This information will be given to the pay team who processes the passing of your loved one. We generally process these requests within 30 days of receipt, however incomplete or missing information or supporting documents will delay the processing.