U. S. Coast Guard Pay & Personnel Center

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Direct-Access Planned Maintenance Outage

Direct Access will not be available from Thursday, March 2, 2023, at 21:00 (CST) until Friday, March 3, 2023, at 01:00 (CST). This outage is necessary for Direct Access maintenance.


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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)


Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil


Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Direct Access Account Recertification

For your convenience here is a link to PPC's Recertifying DA User Roles and Functions guide.
R 081755Z NOV 22 MID200080430063U
ALCOAST 448/22
SSIC 1000
1. Direct Access user accounts with roles higher than CG 
Self-Service must be recertified annually. 
2. Members who have not recertified their elevated user roles in the
last 350 days have until 19 DEC 2022. Members who fail to recertify
their elevated user roles will have their user roles reset to
Self-Service only.
3. User role recertifications are processed in the Direct Access
system. Members have begun receiving notifications in Direct Access
and via email if their user roles have not been recertified in the
last 350 days. To view notification in Direct Access, log into
Direct Access and click on the bell shaped notification icon in the
upper right hand section of the screen. 
4. Recertification requests are to be submitted to approving
officials within the requesting member's command. Approving
officials should approve or deny the requests as soon as possible.
Requests left in a pending approval status for more than 30 days
expire and will be automatically terminated. Members will receive
an email notification if their recertification request has been
terminated due to failure by approving official to approve or
deny the request and to resubmit a Direct Access user role
recertification request.
5. The Direct Access User Access Role Certification procedural guide
is available at the following link:
(Copy and Paste URL Below into Browser)
6. Contact the Pay and Personnel Center Customer Care Brancj at
785-339-2200 or PPC-DG-CUSTOMERCARE@USCG.MIL for questions.
7. RADM B. K. Penoyer, Assistant Commandant for Human Resources 
(CG-1), sends.
8. Internet release is authorized.