USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access is currently operational. Given the recent upgrades, the C5I Service Center is actively monitoring for residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. PPC advises users who are experiencing login issues to delay submitting a help ticket or contacting product support at this time. To help the C5I Service Center address any issues that may develop, we recommend waiting 24 hours before contacting the C5I Service Center Product Support Service Desk.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Coast Guard users with CGOne Network Accounts must NOW log in via Common Access Card (CAC).
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The C5I Service Center is sending emails with pre-generated passwords and guidance to Non-CAC users with email addresses on file within DA. Non-CAC holders who do not receive this email by 24 March 2025 are advised to contact the Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

All other personnel requests (not related to DA technical issues) will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

2023 MASTER CHIEF ADVANCEMENT PANEL (MCAP) CUTOFFS

PRINT | E-MAIL

Sept. 1, 2023 —

ROUTINE

R 301228Z AUG 23 MID600053299526U

FM COMCOGARD PSC WASHINGTON DC

TO ALCGENL

UNCLAS

ALCGENL 183/23

SUBJ: 2023 MASTER CHIEF ADVANCEMENT PANEL (MCAP) CUTOFFS

A. ALCGPSC 072/23 2023 MASTER CHIEF ADVANCEMENT PANEL RESULTS

B. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)

C. Military Assignments, COMDTINST M1000.8 (series)

1. Advancement cuts are based on forecasted losses and position reductions

during a specific period of eligibility and are designed primarily for

assignment officer planning purposes. CG Personnel Service Center‐Enlisted

Personnel Management will revise these cut numbers as new loss data

impacting the enlisted workforce becomes available.

2. The information below provides the cutoff number (ADV sequence) and the

name of the member at the cutoff position for the respective rate from Ref A.

‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐

Panel ADV Name Panel ADV Name

Rate Seq. Rate Seq.

AETCM 4 Earl Mcclelland AMTCM 4 Harrison Hirsh

ASTCM 1 Shannon Brugh BMCM 0

CSCM 0 DCCM 2 Justin Apple

DVCM 0 EMCM 2 Walter Evans

ETCM 0 GMCM 1 Joseph Donahue

HSCM 0 ISCM 0

ITCM 2 Raymond Sarabia MECM 1 Gregoire Texier

MKCM 4 Joshua Faucher MSTCM 1 Gordon Bellinger

MUCM 0 OSCM 0

PACM 0 SKCM 1 Juan Serrano

YNCM 1 Amy Torres

3. Ref A is effective 01 January 2024 through 16 December 2024 for members who

remain eligible. Members below the cutoffs are highly encouraged to remain

eligible for the next MCAP.

4. Per Ref B, the CO's recommendation for advancement is

valid only for a specific MCAP year and must be renewed for each succeeding

MCAP. The CO's recommendation for advancement must be maintained for the

period from recommendation to advancement. Members failing to maintain the

CO's recommendation for this period shall be invalidated from the Master

Chief advancement eligibility list. Members who are invalidated must be

recommended and qualify again through a new MCAP competition.

5. COs shall ensure basic eligibility and rating specific advancement

requirements are maintained per Ref B. When removing members from the MCAP

advancement eligibility list due to not meeting these requirements, the CO

shall advise PPC (ADV) by e‐mail at PPC‐DG‐CustomerCare(at)uscg.mil with CG PSC

‐EPM‐1 as information addressee at HQS‐SMB‐CGPSC‐EPM‐1‐Advancements(at)uscg.mil.

Additional guidance is available at https://uscg.sharepoint‐mil.us/sites/psc

_spo/psc‐epm/epm‐1/Advancements/SitePages/Advancements.aspx.

6. Per Ref B, members newly above the cutoff for E‐9 must complete the Senior

Enlisted Leadership Course (SELC) to be eligible for advancement to E‐9 or at

minimum, must have submitted an Electronic Training Request to attend the

course. COMDT (CG‐1D2) is the Program Manager for the enlisted leadership

continuum and the single point of contact for all SELC requests for waivers

from advancement policy and deferral of course attendance.

7. Members and commands are reminded that as outlined in Ref C, personnel

who compete for advancement must be prepared to be reassigned to fill

authorized positions at the next higher paygrade. Members who participated

for advancement and are at or above the published cutoffs should apply for

positions at the pay grade to which they will advance.

8. Fleet‐Ups and Extensions:

a. AOs will continue to maximize fleet‐up opportunities where possible in

accordance with Ref C. Fleet‐ups are for members in non‐command cadre

positions.

b. Members advancing from the SWE will be considered for extensions based on

the needs of the service. Command endorsements are required for all

extension requests.

c. Members who are transferred prior to tour completion will retain their

current assignment priority (AP).

9. CAPT J. W. Guyer, Chief, Enlisted Personnel Management Division, CG

Personnel Service Center, sends.

10. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.