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USCG Pay & Personnel Center             

*** FSMS TESTING - SUNDAY, MAY 11, 2025 - DO NOT APPROVE DOCUMENTS IN ETS OR MLINQS ***

On Sunday, May 11, DO NOT approve any documents in ETS or mLINQs, this includes all advances, authorizations, amendments and vouchers. During this time, FSMS will have testing performed that will impact the processing of these documents. Anything submitted to FSMS during this time WILL NOT be processed and NO PAYMENT will be made, these documents WILL NOT be recoverable in FSMS. Due to the nature of the testing, it will appear that the interface between ETS/mLINQS and FSMS is working correctly, and NO ERRORS will be received in ETS or mLINQs.

Both ETS and mLINQs will be up, running, and operational for data input. The systems will allow you to approve, it is the AO’s responsibility to NOT take the action in the travel systems. Failure to comply will result in delayed processing as trouble tickets for both SNOW and PPC will be necessary to try and fix the issues.

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCOAST 265/24 SSIC 7220 SUBJ: TRANSITION OF FLIGHT PAY FOR AIR CREW MEMBERS

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R 081418Z JUL 24 MID120001272219U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 265/24
SSIC 7220
SUBJ: TRANSITION OF FLIGHT PAY FOR AIR CREW MEMBERS
A. 37 U.S.C. Section 351 - Hazardous duty pay
B. 37 U.S.C. Section 352 - Assignment pay or special duty pay
C. 37 U.S.C. Section 204 - Entitlement
D. Aviation Incentive Pay (AvIP) and Bonus (AvB) Program, COMDTINST
7220.20A
E. Coast Guard Pay Manual, COMDTINST M7220.29D
1. Under the authority of REFs (A) and (B), this ALCOAST announces a
change to how the Coast Guard authorizes Flight Pay for air crew
members. Specifically, this is a transition from Flight Duty
Hazardous Duty Pay for Air Crew Members, authorized under REF (A),
to Flight Pay, a special pay, authorized under REF (B). Flight Duty
Hazardous Duty Pay for Air Crew Members is suspended indefinitely.
By authorizing Flight Pay for enlisted and chief warrant officers
under REF (B), the requirement for crew members to complete a
minimum number of flight hours to qualify for Flight Pay is
eliminated, thereby reducing administrative requirements for air
station personnel. Specific requirements for Flight Pay under
REF (B) are described in this message and will be included in the
next revision to REF (E). This transition is determined to be
cost-neutral and has no impact to AvIP or AvB, authorized under
REF (D), for pilots.
2. Effective 16 Feb 2024, Flight Pay is authorized and may be paid
to active duty members entitled to Basic Pay under REF (C),
including reservists on active duty, who are under permanent or
temporary flight orders requiring regular and frequent aerial
flights as a crew member, regardless of the number of flight hours
performed.
a. Air crew members include those members who are permanently or
temporarily assigned to an aviation coded billet.
b. To be eligible for Flight Pay, air crew members must:
(1) be fully qualified and current as air crew member; and
(2) have received flight orders currently in effect.
c. Officers qualified for aviation service are not authorized
Flight Pay, but may be authorized Aviation Incentive Pay (AvIP) in
accordance with REF (D).
3. Effective 16 Feb 2024, Flight Duty Hazardous Duty Pay for
Air Crew Members, as authorized by Section 5.B. of REF (E) is
suspended. Flight Duty Hazardous Duty Pay for Non-crew Members
remains in effect.
4. Interim Procedures for Payment. Due to the lead time for
execution of the change request (CRQ) to establish Flight Pay in
Direct Access (DA), and to facilitate timely payment to members,
the following interim procedures are in effect until further notice:
a. Effective 16 Feb 2024, air crew members eligible for
Flight Pay IAW paragraph 2 above will receive Flight Pay via
Flight Duty Hazardous Duty Pay in Direct Access, pending
completion of the requisite CRQ to establish Flight Pay as a
distinct pay in DA.
b. Procedures for payment of Flight Duty Hazardous Duty Pay
to non-crew members will remain the same.
c. Upon completion of the CRQ to establish Flight Pay in DA,
an appropriate DA User Guide will be published on the Pay and
Personnel Center (PPC) website, and the field will be notified of
the procedural transition via PPC E-mail All Servicing Pay Offices
(ALSPO) message.
5. In relation to other pays, Flight Pay is:
a. Payable in addition to any pay, allowance, special pay,
incentive pay, any other monetary benefit to which the member might
otherwise be entitled;
b. Taxable income for federal and state tax purposes, but is not
subject to Federal Insurance Contributions Act (FICA) Tax; and
c. Not included in the computation of sale or settlement of
unused accrued leave, Retired Pay, reenlistment bonus, Continuation
Pay, Separation Pay, or Disability Severance Pay.
6. Flight Pay starts upon reporting for eligible duty or on the date
a member becomes fully qualified, whichever is later, but no earlier
than 16 Feb 2024. Flight Pay may not be paid retroactively.
7. Flight Pay stops on the date a member is no longer fully
qualified and current as an air crew member, or the date prior to
the date a member:
a. Is discharged or released from active duty;
b. Is confined as a result of a court-martial sentence;
c. Is absent without leave, with Flight Pay restarted upon return
from such absence;
d. Departs on a permanent change of station (PCS) order to an
assignment where Flight Pay is not authorized; or
e. Departs the vicinity of a unit for which Flight Pay is
authorized, with no expectation of return prior to separation or
retirement.
8. Crew members in a temporary medical hold status will be
considered qualified for Flight Pay unless such status continues for
more than 60 days. After 60 days of temporary medical hold status, a
crew member will be disqualified from Flight Pay and will not be
requalified until the condition resulting in the medical hold status
is corrected or is subject to an approved waiver. A competent
medical authority must certify the crew member is medically
qualified or has a reasonable expectation to be medically qualified
for flight status. This guidance is only for the purpose of Flight
Pay and does not otherwise restrict the Coast Guard's authority to
place a crew member in an applicable flight status.
9. Members permanently disqualified for flying duty or otherwise
determined no longer eligible for flying duty are ineligible for
Flight Pay.
10. Flight Pay Governance. Flight Pay is a special pay intended to
encourage active duty members to volunteer for and remain in
assignments involving flying duty as air crew members.
11. Rates Payable. The monthly amount of Flight Pay is based upon
paygrade. The portion of the month in which Flight Pay starts or
stops will be prorated. The 31st day of a month is not countable
under any circumstances. COMDT (CG-1M) may adjust payment levels
based on Service needs. Changes to monthly payment rates will be
announced via ALCOAST. Effective 16 Feb 2024, Flight Pay is
authorized in the identical amounts as Flight Pay Hazardous Duty Pay
established in Table 5-1 of REF (E).
12. The contents of this message will be incorporated into the next
revision to REF (E), which will be released within the next year.
13. POC: Questions regarding this ALCOAST may be directed to Office
of Military Personnel Policy, Compensation Division (CG-1M12) at:
SMB-COMDT-COMPENSATION@uscg.mil.
14. COs of air stations, as well as the servicing P&As and SPOs
must bring the contents of this ALCOAST to the attention of
all personnel.
15. This message will be cancelled on 07 JUL 2025.
16. RADM M. W. Raymond, Assistant Commandant for Military Personnel
(CG-1M), sends.
17. Internet release is authorized.



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.