USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCGFINANCE 032/24 - DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALS

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Sept. 5, 2024 —

FM COMDT COGARD WASHINGTON DC
TO ALCGFINANCE
BT
UNCLAS
ALCGFINANCE 032/24
SUBJ: DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALS
A. Coast Guard Supplement to the Joint Travel Regulations Manual,
COMDTINST M4600.17B
1. This ALCGFINANCE updates and supersedes ALCGFINANCE 045-23.
2. Significant UDO balances on travel documents continue to
unnecessarily hold funds from other uses and CG-833 will continue to
utilize an internally built Robotic Process Automation (RPA) to
de-obligate residual and aged travel balances. This RPA process
yielded de-obligations over $30M on more than 60,000 travel orders
in the last two fiscal years combined. A system upgrade to the
Electronic Travel System (ETS) designed to de-obligate residual
funds on completed and vouchered travel has been delayed and is now
planned for implementation later in FY25. CG-833 will continue to
de-obligate residual balances on vouchered travel as outlined below
until the ETS upgrade is complete.
3. De-obligation parameters: UDO balances consist of both residual
balances from vouchered travel and balances where travelers have not
completed vouchering. Travel purchase orders will be de-obligated in
FSMS Standard Purchasing if:
a. Travel PO number starts with "70Z0TDY*" and does not end with
"-CBA" and;
b. Travel end date is > 30 days past and expenditure > $0 and
UDO > $0 or;
c. Travel end date is > 60 days past and expenditure = $0.
4. To alleviate challenges with end-of-year and FY crossover travel,
CG-833 will stand down RPA de-obligation efforts on September 28,
2024, and will resume in Q2 of FY25.
5. Residual and aged travel balances meeting de-obligation
parameters outlined above will be de-obligated using the following
methodology:
a. Orders with UDO > $0 and $0 expenditure will have funding reduced
to $0.02.
b. Orders with UDO > $0 and expenditure > $0 will have funding
reduced to the expenditure amount.
6. Orders reduced to a funding
balance of $0.02 will remain in an "open" status and can be adjusted
upward if travel is later determined to be valid. Local financial
managers shall follow the FSMS Standard Purchasing Training Guide
for guidance on modifying purchase orders.
7. CG-833 RPA
de-obligation action should not be a financial manager's first
course of action for management of travel UDOs. Financial managers
are encouraged to regularly review travel balances and manually
de-obligate travel orders to make best use of available funding.
Members should complete vouchering IAW reference (a) within three
working days after completion of TDY travel.
8. POC: For more
information, contact CDR Mario B. Teixeira, CG-833.
9. CAPT Philip J. Granati, Chief, Office of Resource Management
(CG-83), sends.
10. Internet release is authorized.

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