USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCGPSC 118/24 SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FOR LOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES

PRINT | E-MAIL

Sept. 6, 2024 —

051953Z SEP 24 MID600117609012U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGPSC
BT
UNCLAS
ALCGPSC 118/24
SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FOR
LOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES
1. Effective 01OCT2024, the Pay and Personnel Center (PPC) will assume the responsibilities associated with exercising technical authority for yeoman and for Military Pay and Personnel Administration. Additionally, PPC will relieve PSC‐BOPS of the role of manager of Personnel Support Teams.
2. Effective 01OCT2024, Commanding Officer, PPC will assume the OER Reviewer responsibilities for all Base Personnel Support Department Head’s Officer Evaluation Reports.
3. As Technical Authority for yeoman, and for Military Pay and Personnel Administration, PPC has the authority, responsibility, and accountability to establish, monitor, and approve technical standards, tools, processes and best practices, and certify conformance with statute, policy, requirements, architectures, and standards for yeoman exercising these roles.
4. With this authority, PPC is additionally working on the logistics and staffing required to stand up a Travel Management Office, which will primarily oversee PCS moves. Additional
messaging will be promulgated once finalized.
5. Questions regarding technical authority for Military Pay and Personnel Administration should be directed to Mr. Steven Hudson at Steven.E.Hudson@uscg.mil. For questions regarding Personnel Support Teams, contact CDR Bill Haywood at William.K.Haywood@uscg.mil.
6. RDML Z. Merchant, Commander, Personnel Service Command (CG‐PSC), sends.
7. Internet release is authorized.

ppc PSC YN TECHAUTHORITY SPO ADMIN MAS ADV TVL PSC-BOPS AD RSV EPM RPM OPM

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.