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USCG Pay & Personnel Center             

DIRECT ACCESS 

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

  • Spinning circle
  • DA Link is timing out
  • 404 Error code
  • Authorization Error – Contact your Security Administrator
  • Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers.  We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality.  The C5I Service Center is working diligently to correct this issue.  In the meantime, please submit a trouble ticket (or call), so one of our technicians can assist in resetting your password.

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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ALCOAST 023/25 SSIC 4600 SUBJ: UPDATE 1 -FY25 RESERVE INACTIVE DUTY TRAINING -TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

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ALCOAST 023/25
SSIC 4600
SUBJ: UPDATE 1 ‐ FY25 RESERVE INACTIVE DUTY TRAINING ‐ TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT 
DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS
A. COMDT COGARD WASHINGTON DC 041610Z SEP 24/ALCOAST 343/24
B. The Joint Travel Regulations (JTR)
1. This ALCOAST updates REF (A).
2. The maximum reimbursement in paragraph 5.a. of REF (A) is hereby increased to $750, in 
accordance with the recent update to REF (B). This increase is in effect for travel on or after 01 
January 2025.
3. All other processes and procedures outlined in REF (A) remain in effect for FY25.
4. IDT‐TRP SharePoint site:
(Copy and Paste URL Below into Browser)
https://uscg.sharepoint‐mil.us/sites/CGR/SitePages/CG‐R82‐IDT‐TRP_ 1.aspx
5. POC: Inquiries or questions about IDT‐TRP should be directed to the Reserve Resource Management 
Division (CG‐R82) at IDTTravel@uscg.mil.
6. RADM Tiffany G. Danko, Assistant Commandant for Reserve (CG‐R), sends.
7. Internet release is authorized.
 



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.