USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE

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Feb. 5, 2025 —

R 051650Z FEB 25 MID320000760542U
FM COMDT COGARD WASHINGTON DC TO ALCOAST
BT UNCLAS
ALCOAST 047/25 SSIC 1401
SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE
A. Executive Order, Ending Radical And Wasteful Government DEI Programs And Preferencing
B. OPM Memo of January 21, 2025, Initial Guidance Regarding DEIA Executive Orders
C. Executive Order, Ending Illegal Discrimination and Restoring Merit-Based Opportunity
1. REFs (A) through (C) require the federal government to end all programs, policies, and practices
that promote "Diversity, Equity, and Inclusion" and related principles. To ensure alignment with
this guidance, the Coast Guard is initiating a review of Officer
Evaluation Report (OER) forms and Enlisted Employee Review (EER) forms.
2. OER: While this review is ongoing, the WORKPLACE CLIMATE dimension in the OER is temporarily
suspended.
a. Reported on Officers and Rating Chains are ordered not to evaluate, mark, or include comments
related to this dimension in OERs and will leave that dimension blank for all OERs with an end of
period that occurs on 31 January 2025 through 31 July 2025 and any OER that is delayed past 31 July
2025 due to PCS of the ROO or change in RO. An update will be provided by 31 July 2025 for OERs
with an end of period on or after 30 August 2025.
b. Guidance will be provided to future boards and panels to appropriately account for this
temporary suspension.
3. EER: While this review is ongoing, use of the RESPECT FOR OTHERS performance competency in the
EER and EER Support Form is temporarily suspended.
a. This direction affects all EERs with an effective date on or after 2 February 2025.
b. Due to the DA requirement that all performance competencies have a numerical value, Rating
Chains shall assign a mark of '4'
under RESPECT FOR OTHERS to all enlisted members (paygrades E1-E9).
The mark of a 4 has been assigned as a placeholder and is not an indication of the member's
performance of duties.
c. Guidance will be provided to boards and panels to appropriately account for this temporary
suspension.
4. OPM and EPM are directed to take all necessary action to ensure compliance with the above,
including but not limited to rejecting the submission, returning for modification, or otherwise
redacting the dimension.
5. Suspending use of performance dimensions WORKPLACE CLIMATE in the OER and RESPECT FOR OTHERS in
the EER does not change the expectation that members at all times, foster a respectful workplace
climate and adhere to our Core Values of Honor, Respect, and Devotion to Duty.
6. Mr. Gary C. Rasicot, Deputy for Personnel Readiness (CG-DCMS-DPR), sends.
7. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.