USCG Pay & Personnel Center

Retiree Self-Service E-Gov Travel System (ETS)

USPHS and NOAA Retirees/Annuitants/Former Spouses:

Because your allotments are tied to your pay (which is not paid during the government shutdown), no allotments will be paid during the government shutdown. You should contact payees of your allotments, advising them of the situation and request guidance on making payments directly. Contact information for major payees of allotments are provided below.

NEW TRICARE WEST REGION
- TriWest Healthcare Alliance (TriWest) has replaced Health Net Federal Services, LLC (HNFS) as the West Region Contractor.
- TriWest is accessible at tricare.mil/west Phone# 888-874-9378
- HNFS will continue to provide service throughout the transition period and is accessible at https://www.hnfs.com/ Phone# 844-524-3578
NEW TRICARE EAST REGION
- Humana Military will remain the contractor for the East Region and is accessible at tricare-east.com Phone# 800-444-5445

What's my TRICARE region in 2025? To see which TRICARE region you reside, just enter your 5 digit ZIP Code in the block accessible at: https://tricare.mil/About/Regions

FEDVIP (Vision and Dental) – Phone# 877-888-3337

Federal Long-Term Health Insurance – Phone# 800-582-3337

Veterans Group Life Insurance (OSGLI/VGLI) – Phone# 800-419-1473

IMPORTANT NOTE - The government shutdown and your lapse in pay has NO effect on your DEERS/ID Card Eligibility, which you can confirm by calling the Defense Manpower Data Center (DMDC) Support Office. Phone# 800-538-9552

NOAA/ PHS retired Payslips

Payslips are automatically generated as part of the overall payroll process and no NOAA or PHS retiree payments were made due to no funding.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address

Commanding Officer (RAS)
U.S. Coast Guard
Pay and Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone

PPC Customer Service

Personnel and administrative issues that are not related to DA technical issues.

Phone: (866) 772-8724
7:30 AM to 4:00 PM Central Time, Monday through Friday

C5I Service Center Product Support Service Desk

Assistance with password resets, logon assistance, or other DA technical issues.

Phone: (800) 821-7081
6:30 AM to 6:30 PM Eastern Time, Monday through Friday

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCOAST 077/25 SSIC 11101 SUBJ: PROMULGATION OF CRITICAL HOUSING AREAS (CHA)

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Feb. 20, 2025 —

R 201256Z FEB 25 MID120001753170U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 077/25
SSIC 11101
SUBJ: PROMULGATION OF CRITICAL HOUSING AREAS (CHA)
A. Critical Housing Areas (CHA), COMDTINST 11101.15C
B. Critical Housing Areas (CHA), COMDTINST 11101.15B
1. This ALCOAST announces the promulgation of REF (A) and the
cancellation of REF (B). REF (A) clarifies which form members use
to request CHA Protection, and the responsibility for reviewing the
Housing Allowance Protection Worksheet, CG‐2025A.
2. No paper distribution will be made of REF (A). REF (A) is
available on SharePoint at:
(Copy and Paste URL Below into Browser)
https://uscg.sharepoint-mil.us/sites/cg61/SitePages/DirectivesProgram.aspx
3. For policy questions contact COMDT (CG‐1M2) at
HQS‐SMB‐CG‐Housing@uscg.mil.
4. CAPT Ryan P. Matson, Acting Assistant Commandant for Military
Personnel (CG‐1M), sends.
5. Internet release is authorized.