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USCG Pay & Personnel Center             

ATTENTION - E2 USERS

Single sign on (CAC) for E2 is currently causing profiles issues. Please refrain from using and/or creating CAC E2 profiles until further notice. Using the user name and password (historical E2 log on process) should be used at this time, at E2 User ID and password

ETS ERROR

ETS is currently producing an error when creating new accounts or updating user IDs/EMPLIDs to current accounts. We are aware of the issue and working with the contractors to get this resolved as quickly as possible. If a member who does not have an ETS account is needing to book upcoming travel with a departure date within the next 5-7 days, they will need to call the TMC/SATO to make any reservations and insist that the booking be made without a profile.
 

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCGPSC 048/25 SUBJ: 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

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R 261345Z MAR 25 MID120001819775U
FM COMCOGARD PSC WASHINGTON DC TO ALCGPSC
BT UNCLAS
ALCGPSC 048/25
SUBJ: 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)
A. Critical Housing Areas (CHA), COMDTINST 11101.15C
B. Joint Travel Regulations
1. This ALCGPSC announces the Military Housing Areas (MHA) and zip codes meeting the eligibility 
criteria for designation as a CHA. This ALCGPSC applies to all areas in the continental United 
States where dependents are authorized to accompany service members.
2. The following is a list of MHAs and zip codes designated as CHAs for accompanied and 
unaccompanied personnel (* denotes accompanied only):
A. Abbeville, LA (Zip Code 70510)
B. Atlantic City, NJ (MHA NJ196)
C. Bayou La Batre, AL (MHA AL004)
D. Bellingham, WA (Zip Code 98225)
E. Brownsville/South Padre Island, TX (MHA TX281)
F. Camp Lejeune, NC (MHA NC178)
G. Cape Charles/Wachapreague, VA (MHA MD432)
H. Charlevoix, MI (Zip Code 49720)
I. Coastal Maine/Southwest Harbor, ME (MHA ME141)
J. Demopolis, AL (Zip Code 36732)
K. Fort Bragg/Noyo River, CA (Zip Code 95437)
L. Freeport, TX (Zip Code 77541)
M. Garibaldi, OR* (Zip Code 97118)
N. Greenville, MS (Zip Code 38701)
O. Hickman, KY (Zip Code 42050)
P. Houma/Lockport/St. Mary and Terrebonne, LA (MHA LA326)
Q. Kearneysville, WV (MHA WV454)
R. Keokuk, IA (Zip Code 52632)
S. Kiln, Gulfport, Pascagoula, MS (MHA MS168)
T. Lake Charles, LA (MHA LA370)
U. Marblehead, OH (Zip Code 43440)
V. Menemsha, MA (Station)(MHA MA151)
W. Morgan City, LA (MHA LA118)
X. Natchez, MS (Zip Code 39122)
Y. Neah Bay/Port Angeles/Port Townsend/Quillayute River, WA (MHA WA308)
Z. Outer Banks, NC (MHA NC176)
AA. Pine Bluff, AR (Zip Code 71601)
BB. Point Judith, RI (MHA RI257)
CC. Port O'Connor, TX (Zip Code 77982)

DD. Provincetown, MA (Station) (Zip Code 02657)
EE. Saugerties, NY (Zip Code 12477)
FF. Two Rivers, WI (Zip Code 54241)
GG. Venice, LA (Zip Code 70091)
HH. Victoria, TX (Zip Code 77905)
II. Yankeetown, FL (Station) (Zip Code 34498)
3. IAW paragraph 16 of reference (a), members with dependents issued PCS orders to a CHA designated 
unit, or a unit located in a CHA designated MHA, and who have no intention of relocating their 
dependents to that
unit, may submit a Housing Allowance Protection Worksheet (CG-2025A) to CG PSC-PSD-fs requesting 
housing allowances based on a location other than their new Permanent Duty Station (PDS). Members 
authorized a housing allowance based on the payment of child support are not eligible to submit
a CG-2025A under the CHA policy. Unaccompanied members may submit the CG-2025A to CG PSC-PSD-fs 
requesting housing allowances based on a location other than their new PDS.
4. IAW paragraphs 051301 and 051306 of Ref B, travel and shipment of Household Goods (HHG) costs 
exceeding the maximum allowed for travel of dependents and shipment of HHG from the last PDS to the 
new PDS will be at the member's expense. IAW paragraph 050408 of Ref B, dependent travel and HHG 
transportation costs associated with future PCS orders will be based upon the member's PDS, vice 
the authorized CHA Basic Allowance for Housing (BAH) location of dependents.
5. Members requesting Housing Allowance Protection should complete the CG-2025A, submit it to their 
command for endorsement, and ensure it is
e-mailed to HQS-SMB-CGPSC-PSDFS-BAH@uscg.mil. If the member's CG-2025A
is approved, CG PSC-PSD-fs will issue an approval e-mail to the member and copy the applicable SPO 
for Direct Access processing on the applicable effective date.
6. PSC-PSD-FS POCs: YNCS O. Karim (202) 795-6638 and Mr. Mark Fernando (510)
220-8565.
7. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
8. Internet release is authorized.
BT