USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCGPSC 048/25 SUBJ: 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

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March 26, 2025 —

R 261345Z MAR 25 MID120001819775U
FM COMCOGARD PSC WASHINGTON DC TO ALCGPSC
BT UNCLAS
ALCGPSC 048/25
SUBJ: 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)
A. Critical Housing Areas (CHA), COMDTINST 11101.15C
B. Joint Travel Regulations
1. This ALCGPSC announces the Military Housing Areas (MHA) and zip codes meeting the eligibility
criteria for designation as a CHA. This ALCGPSC applies to all areas in the continental United
States where dependents are authorized to accompany service members.
2. The following is a list of MHAs and zip codes designated as CHAs for accompanied and
unaccompanied personnel (* denotes accompanied only):
A. Abbeville, LA (Zip Code 70510)
B. Atlantic City, NJ (MHA NJ196)
C. Bayou La Batre, AL (MHA AL004)
D. Bellingham, WA (Zip Code 98225)
E. Brownsville/South Padre Island, TX (MHA TX281)
F. Camp Lejeune, NC (MHA NC178)
G. Cape Charles/Wachapreague, VA (MHA MD432)
H. Charlevoix, MI (Zip Code 49720)
I. Coastal Maine/Southwest Harbor, ME (MHA ME141)
J. Demopolis, AL (Zip Code 36732)
K. Fort Bragg/Noyo River, CA (Zip Code 95437)
L. Freeport, TX (Zip Code 77541)
M. Garibaldi, OR* (Zip Code 97118)
N. Greenville, MS (Zip Code 38701)
O. Hickman, KY (Zip Code 42050)
P. Houma/Lockport/St. Mary and Terrebonne, LA (MHA LA326)
Q. Kearneysville, WV (MHA WV454)
R. Keokuk, IA (Zip Code 52632)
S. Kiln, Gulfport, Pascagoula, MS (MHA MS168)
T. Lake Charles, LA (MHA LA370)
U. Marblehead, OH (Zip Code 43440)
V. Menemsha, MA (Station)(MHA MA151)
W. Morgan City, LA (MHA LA118)
X. Natchez, MS (Zip Code 39122)
Y. Neah Bay/Port Angeles/Port Townsend/Quillayute River, WA (MHA WA308)
Z. Outer Banks, NC (MHA NC176)
AA. Pine Bluff, AR (Zip Code 71601)
BB. Point Judith, RI (MHA RI257)
CC. Port O'Connor, TX (Zip Code 77982)

DD. Provincetown, MA (Station) (Zip Code 02657)
EE. Saugerties, NY (Zip Code 12477)
FF. Two Rivers, WI (Zip Code 54241)
GG. Venice, LA (Zip Code 70091)
HH. Victoria, TX (Zip Code 77905)
II. Yankeetown, FL (Station) (Zip Code 34498)
3. IAW paragraph 16 of reference (a), members with dependents issued PCS orders to a CHA designated
unit, or a unit located in a CHA designated MHA, and who have no intention of relocating their
dependents to that
unit, may submit a Housing Allowance Protection Worksheet (CG-2025A) to CG PSC-PSD-fs requesting
housing allowances based on a location other than their new Permanent Duty Station (PDS). Members
authorized a housing allowance based on the payment of child support are not eligible to submit
a CG-2025A under the CHA policy. Unaccompanied members may submit the CG-2025A to CG PSC-PSD-fs
requesting housing allowances based on a location other than their new PDS.
4. IAW paragraphs 051301 and 051306 of Ref B, travel and shipment of Household Goods (HHG) costs
exceeding the maximum allowed for travel of dependents and shipment of HHG from the last PDS to the
new PDS will be at the member's expense. IAW paragraph 050408 of Ref B, dependent travel and HHG
transportation costs associated with future PCS orders will be based upon the member's PDS, vice
the authorized CHA Basic Allowance for Housing (BAH) location of dependents.
5. Members requesting Housing Allowance Protection should complete the CG-2025A, submit it to their
command for endorsement, and ensure it is
e-mailed to HQS-SMB-CGPSC-PSDFS-BAH@uscg.mil. If the member's CG-2025A
is approved, CG PSC-PSD-fs will issue an approval e-mail to the member and copy the applicable SPO
for Direct Access processing on the applicable effective date.
6. PSC-PSD-FS POCs: YNCS O. Karim (202) 795-6638 and Mr. Mark Fernando (510)
220-8565.
7. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
8. Internet release is authorized.
BT

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.