USCG Pay & Personnel Center

Retiree Self-Service E-Gov Travel System (ETS)

ATTENTION - E2 USERS

Single sign on (CAC) for E2 is currently causing profiles issues. Please refrain from using and/or creating CAC E2 profiles until further notice. Using the user name and password (historical E2 log on process) should be used at this time, at E2 User ID and password

ETS ERROR

ETS is currently producing an error when creating new accounts or updating user IDs/EMPLIDs to current accounts. We are aware of the issue and working with the contractors to get this resolved as quickly as possible. If a member who does not have an ETS account is needing to book upcoming travel with a departure date within the next 5-7 days, they will need to call the TMC/SATO to make any reservations and insist that the booking be made without a profile.

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCGENL 039/25 SUBJ: AY26 EPM-4 ENLISTED CAREER COUNSELING ADVISORY GUIDANCE

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May 14, 2025 —

ROUTINE
R 132109Z MAY 25 MID120001931530U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGENL
BT
UNCLAS
ALCGENL 039/25
SUBJ: AY26 EPM-4 ENLISTED CAREER COUNSELING ADVISORY GUIDANCE
A. Military Assignments and Authorized Absences Manual, COMDTINST
M1000.8A
B. EPM-4 Enlisted Career Advisory Branch (sharepoint-mil.us)
C. Assignments Branch (EPM-2) (sharepoint-mil.us)
D. ALCGENL 037/25, ENLISTED PERSONNEL MANAGEMENT (EPM) ASSIGNMENT
YEAR 2026 KICK OFF
1. EPM-4 is comprised of Enlisted Career Advisors (ECAs) who support enlisted
professional development by providing career counseling services tailored to
broaden members’ awareness of opportunities based on their desires and
career goals.
2. ECAs are subject matter experts on numerous topics including the Enlisted
Career Guides, special assignments, the Master Chief Advancement Panel, CWO
selection, and Boards and Panels preparation. ECAs strive to bring clarity to the
processes and policies governing advancements, evaluations, separations, and
career retention. ECAs leverage strong connections with EPM-2 Assignment
Officers (AOs), Rating Force Master Chiefs, Rating Knowledge Managers, and
Command Senior Enlisted Leaders to inform the workforce about opportunities
for career enhancement and educate members on ways to overcome personal
challenges that may hinder their professional aspirations.
3. EPM-4 offers comprehensive career counseling services throughout the
calendar year. This year-round career counselling compliments the assignment
counseling offered by AOs during the Assignment Year (AY) IAW reference (D).
AO assignment counseling focuses on realistic eResume building, assignment
processes, career planning and AY specific guidance for members.
4. To access the EPM-4 Scheduling Tool and schedule a career advisory session,
visit the EPM-4 SharePoint Site at EPM-4 Enlisted Career Advisory Branch
(sharepoint-mil.us). Members are also encouraged to join the EPM-4 TEAMs
page to access resource material at EPM-4: Enlisted Career Advisory Branch |
General | Microsoft Teams.
5. EPM-4 ECAs:
a. EMCM Jason Sardinas, EPM-4 Branch Chief, (Jason.J.Sardinas@uscg.mil)
b. MKCS Phillip (Sal) LaMantia (Phillip.S.Lamantia@uscg.mil)
c. ITCM Nia Stemley (Nia.M.Stemley@uscg.mil) (Through 16MAY25)
d. BMCS Brad Bishop (Bradley.T.Bishop@uscg.mil) (Through 29MAY25)
e. SKCS Kimberly Borroni (Kimberly.K.Borroni@uscg.mil) (After 21JUL25)
f. AMTCS Peter Gardikis (Peter.N.Gardikis@uscg.mil) (After 21JUL25)
6. Released by: LT J. Loewenstein.
7. Internet release authorized.