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2019 Novel Coronavirus (COVID-19)

PPC Call Center Phone Contact Update

In observance of the birthday of Martin Luther King, Jr., our offices, including the Pay & Personnel Center’s Call Center, will be closed on  Monday, January 17, 2022.  All PPC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Direct-Access PCS, TDY, & Reserve Orders Outage.

1. DA Orders Accounting Data Conversion to FSMS Standard (ALCGPSC 06/22):  ‚ÄčAt 2000 EST, Wednesday, 12 January 2022, availability to Direct Access orders will be read-only for all users. The scheduled reactivation of full access to orders in Direct Access is 0001 EST, Wednesday, 19 January 2022, and is based on the successful conversion of all FY22 orders. This lockdown is necessary to support the deployment of FSMS. During this period of read-only availability, all FY22 orders will be converted to utilize FSMS accounting data. This applies to all Direct Access orders types: ETQC, PCS, separations, and reserve orders. Units may issue orders via memorandum to authorize travel in urgent and emergency situations.

E-Gov Travel System  (ETS) Status (updated 1000 hrs. Jan 07)

1. Maintenance Completed:  Data migration is complete and the system ready for use. 

2. Vouchering: The ability to enter travel vouchers in ETS is now available.

3. Vouchering prior FY travel: As part of the cutover to FSMS, the Coast Guard migrated open travel obligations. Authorizations will appear in ETS for the member to voucher. Members will select the open authorization within ETS and create a voucher. Members will not need to select accounting information for the Project, Organization, Expenditure and Task (POET) because prior year TONOs were migrated to reimburse against the prior year expenditures. The vouchers should only require approval from an ETS approving official.

4. Current FY Travel: Please be aware that Training, PCS, and Reserve Orders from Direct-Access (DA) will not be available in ETS pending completion of the accounting data conversion during the DA outage described above.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches

Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), Update

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Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 6, Personnel Administration in TTP format is now available. This chapter provides checklists, guides and information required for personnel administration. It covers the following topics:

Section A: Designation of Beneficiaries and Record of Emergency Data3
Section B: Servicemembers' Group Life Insurance (SGLI)
Section C: Family Servicemembers' Group Life Insurance (FSGLI)
Section D: Emergency Contacts
Section E: Casualty Reporting
Section F: Dependency Information
Section G: BAH/Dependency Data
Section H: TRICARE Dental Program
Section I: Defense Enrollment Eligibility Reporting System (DEERS)
Section J: Requesting a Statement of Creditable Service (SOCS)/Statement of Creditable Sea Service (SOCSS)
Section K: Requesting a Transcript of Sea Service (TOSS)
Section L: Personal Data Extract (PDE)
Section M: Possession of Firearms and Ammunition
Section N: Security Clearance
Section O: Issuance of Passports and Visas
Section P: Authorized Absences
Section Q: Leave Carried Over in Excess of 60/75 Days
Section R: Sale of Special Leave Accrual
Section S: Permissive Travel Authorization
Section T: Employment Verification
Section U: eResume
Section V: Assignment/Termination of Government Quarters
Section W: Corrections/Changes of Names, SSN, Date of Birth, Gender Marker or Minority Designator

 

Per E-Mail ALSPO C/16, we are reformatting and updating the PPPM. As we update the manual, we are converting it to TTP. TTP format requires a mandated Chapter 1, so all the chapters numbers are changing. Visit the PPPM webpage for a complete listing of the new chapters and sections as well as for links to the legacy chapters, enclosures and appendices.