U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200




Direct Access Direct-Access
Log on to TPAXWeb-TPAX
https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Coast Guard URM Study: Career Perspectives


Thank you for your support thus far for the Coast Guard Holistic Study & Analysis for Recruiting & Retention of Underrepresented Minorities (URM Study, first introduced in ALCOAST 337/19). The focus group phase of research was completed in February 2020, after 109 focus group sessions at units in New York, Alameda, Miami Beach, New Orleans, Portsmouth, and Washington, DC. Based upon initial qualitative data, RAND researchers have created a service-wide online survey, which will serve as the next step in this important project.

The Coast Guard Career Perspectives Survey will launch in the coming weeks and be open to all active duty members, as well as reservists currently serving on EAD or ADOS. It will consist of approximately 100 questions and take 20 minutes to complete. Each member will receive an invitation to participate through an email sent to their 'uscg.mil' address. Access will be controlled to ensure the validity and integrity of the data, and the survey will be open for 90 days after its release. Maximum participation highly encouraged, as the study will help the Coast Guard better understand the many variables that impact recruiting and retention of underrepresented minorities.

The Commandant received a mid-study briefing from RAND on June 15, 2020, in which researchers made recommendations related to key findings. The Coast Guard will move out on the actionable items and remain poised to address further findings that will be revealed in the final report. In October, the Commandant will receive a data analysis briefing. A draft report is expected in January 2021, and the final published report is due in May 2021.

As all of our members are vital to the mission, hearing from as many voices as possible is critical. Your encouragement and support are vital.

Assistant Commandant for Human Resources