USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively monitoring for residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. PPC advises users who are experiencing login issues to delay submitting a help ticket or contacting product support at this time. To help the C5I Service Center address any issues that may develop, we recommend waiting 24 hours before contacting the C5I Service Center Product Support Service Desk.

DA's status will be updated accordingly on the logon screen once services are fully restored.

Coast Guard users with CGOne Network accounts must NOW log in via Common Access Card (CAC).
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The C5I Service Center is sending emails with pre-generated passwords and guidance to Non-CAC users with email address on file within DA. Non-CAC holders who do not receive this email by 24 March 2025 are advised to contact the Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:630AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.

All other personnel requests (not related to DA technical issues) will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724.

Retired Pay

PPC is address a processing delay due to a systematic issue and a shortage of personnel. This is causing a delay in response efforts for VA offsets AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 140/24 SUBJ: 2024 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA) UPDATE

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Oct. 29, 2024 —

R 281840Z OCT 24 MID180000018458U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGPSC
BT
UNCLAS
ALCGPSC 140/24
SUBJ: 2024 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA) UPDATE
A. Critical Housing Areas (CHA), COMDTINST 11101.15B
B. ALCGPSC 027/24
C. Joint Travel Regulations
1. In accordance with Ref A, Para 2. of Ref B is hereby updated
effective 15 October 2024 to add Morgan City, LA (MHA LA118) as a designated
CHA.
2. IAW paragraph 16 of Ref A, members with dependents and unaccompanied
members issued PCS orders to a CHA designated unit, or a unit located in
a CHA designated MHA, may submit a Housing Allowance Protection
Worksheet (CG-2025A) to CG PSC-PSD-fs requesting housing allowances
based on a location other than their new Permanent Duty Station (PDS).
Members authorized a housing allowance based on the payment of child
support are not eligible to submit a CG-2025A under the CHA policy.
3. IAW paragraphs 051301 and 051306 of Ref C, travel and shipment of
Household Goods (HHG) costs exceeding the maximum allowed for travel
of dependents and shipment of HHG from the last PDS to the new PDS will
be at the member's expense. IAW paragraph 050408 of Ref C, dependent
travel and HHG transportation costs associated with future PCS orders
will be based upon the member's PDS, vice the authorized CHA Basic
Allowance for Housing (BAH) location of dependents.
4. Members complete the Housing Allowance Protection Worksheet (CG-2025A),
and the member's command sends to CG PSC-PSD-fs via
e-mail HQS-SMB-CGPSC-PSDFS-BAH(at)USCG.MIL. If the member's CG-2025A is
approved, CG PSC-PSD-fs issues an approval e-mail to the member and
copies the applicable SPO for Direct Access processing on the
applicable effective date.
5. PSC-PSD-FS POCs: YNCS Otmane Karim (202)795-6638 and
Mr. Mark Fernando (510)220-8565.
6. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
7. Internet release is authorized.
BT

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.