USCG Pay & Personnel Center

Retiree Self-Service E-Gov Travel System (ETS)

USPHS and NOAA Retirees/Annuitants/Former Spouses:

Because your allotments are tied to your pay (which is not paid during the government shutdown), no allotments will be paid during the government shutdown. You should contact payees of your allotments, advising them of the situation and request guidance on making payments directly. Contact information for major payees of allotments are provided below.

NEW TRICARE WEST REGION
- TriWest Healthcare Alliance (TriWest) has replaced Health Net Federal Services, LLC (HNFS) as the West Region Contractor.
- TriWest is accessible at tricare.mil/west Phone# 888-874-9378
- HNFS will continue to provide service throughout the transition period and is accessible at https://www.hnfs.com/ Phone# 844-524-3578
NEW TRICARE EAST REGION
- Humana Military will remain the contractor for the East Region and is accessible at tricare-east.com Phone# 800-444-5445

What's my TRICARE region in 2025? To see which TRICARE region you reside, just enter your 5 digit ZIP Code in the block accessible at: https://tricare.mil/About/Regions

FEDVIP (Vision and Dental) – Phone# 877-888-3337

Federal Long-Term Health Insurance – Phone# 800-582-3337

Veterans Group Life Insurance (OSGLI/VGLI) – Phone# 800-419-1473

IMPORTANT NOTE - The government shutdown and your lapse in pay has NO effect on your DEERS/ID Card Eligibility, which you can confirm by calling the Defense Manpower Data Center (DMDC) Support Office. Phone# 800-538-9552

NOAA/ PHS retired Payslips

Payslips are automatically generated as part of the overall payroll process and no NOAA or PHS retiree payments were made due to no funding.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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PPC Mailing Address

Commanding Officer (RAS)
U.S. Coast Guard
Pay and Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone

PPC Customer Service

Personnel and administrative issues that are not related to DA technical issues.

Phone: (866) 772-8724
7:30 AM to 4:00 PM Central Time, Monday through Friday

C5I Service Center Product Support Service Desk

Assistance with password resets, logon assistance, or other DA technical issues.

Phone: (800) 821-7081
6:30 AM to 6:30 PM Eastern Time, Monday through Friday

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCOAST 186/25 SUBJ: UPDATE TO 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

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April 15, 2025 —

R 151650Z APR 25 MID120001867459U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 186/25
SSIC 11101
SUBJ: UPDATE TO 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)
A. ALCGPSC 048/25
B. Critical Housing Areas (CHA), COMDTINST 11101.15C
1. This ALCOAST announces a change to REF (A). This change is
intended to leverage Coast Guard housing authorities to improve
housing options for members assigned to locations with limited
availability of private sector rental housing. Effective
immediately, in addition to the locations designated as CHAs by
REF (A) the following locations are also designated CHAs
for accompanied and unaccompanied personnel:
a. Baton Rouge, LA (MHA LA114)
b. Dulac, LA (MHA LA326)
c. Lafayette, LA (MHA LA118)
d. Sabine Pass/Port Arthur, TX (MHA TX273)
2. IAW paragraph 16 of REF (B), members with dependents issued
permanent change of station (PCS) orders to a CHA designated unit,
or a unit located in a CHA designated MHA, and who are not
relocating their dependents to that unit, may submit a
Housing Allowance Protection Worksheet (CG-2025A) to CG
PSC-PSD-fs requesting housing allowances based on a location
other than their new Permanent Duty Station (PDS). Members
authorized a housing allowance based on the payment of child
support are not eligible to submit a CG-2025A under the CHA
policy. Unaccompanied members may submit the CG-2025A to
CG PSC-PSD-fs requesting housing allowances based on a
location other than their new PDS.
3. Members requesting Housing Allowance Protection should complete
the CG-2025A, submit it to their command for endorsement, and
ensure it is e-mailed to HQS-SMB-CGPSC-PSDFS-BAH@uscg.mil. If the
member's CG-2025A is approved, CG PSC-PSD-fs will issue an approval
e-mail to the member and copy the applicable SPO for Direct Access
processing on the applicable effective date.
4. We remain committed to seeking innovative ways to leverage our
housing authorities to best serve our members. This update enhances
housing flexibility for members assigned to CHAs.
5. For policy questions contact COMDT (CG-1M2) at
HQS-SMB-CG-Housing@uscg.mil.
6. CAPT M. M. Roebuck, Acting Assistant Commandant for Military
Personnel (CG-1M), sends.
7. Internet release is authorized.