Health Services

Tricare/iSOS MyCareOverseas APP

 

MHS GENESIS Patient Portal Link:

https://patientportal.mhsgenesis.health.mil/

Express Scripts:

https://militaryrx.express-scripts.com/

Overseas Screening Checklist (CAC Required)

 

Health Service Clinic Information:

  • Specialty Care Referrals:

    • Clinic (Primary Care Manager) has 72 hours to process referrals (urgent conditions are an exception).
    • Check referral status, download, print referral authorization from MyCareOverseas APP
    • Contact Tricare/iSOS at 877-205-2990 for status update.

 

  • Contacting Base San Juan Clinic:

    • Call 787-729-2305 (one appointment line)
    • Use MHS GENESIS Patient Portal to request an appointment.
    • Phones are not monitored during lunch (1130-1230 AST) or Wednesday afternoons (1300-1600 AST). 
    • Duty Health Services Technician is only for afterhours acute/urgent conditions.

 

  • Medication refills:

    • Contact the clinic to schedule a medical appointment with the prescribing provider. 
    • Use MHS GENESIS Patient Portal to request refills.
    • Refills take 72 hours to fill after the clinic is notified.
    • Providers determine the number of refills & length based on condition.

 

  • Civilian prescriptions:

    • Can only be filled by pharmacy officer.
    • May need to be filled at a Tricare network pharmacy if not available at Base clinic.
    • Chronic drugs will be filled via Express-Script (mail order).

 

  • Overseas Screenings Requirements:

 

  • Service Level Standards:

    • Military members: Clinic will complete medical section of overseas screening submissions with 7 working days of receipt.
    • Family members: Clinic will complete medical section of overseas screening submissions with 45 working days of signed released provided to clinic POC.