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Tricare/iSOS MyCareOverseas APP
MHS GENESIS Patient Portal Link:
https://patientportal.mhsgenesis.health.mil/
Express Scripts:
https://militaryrx.express-scripts.com/
Overseas Screening Checklist (CAC Required)
Health Service Clinic Information:
Specialty Care Referrals:
Clinic (Primary Care Manager) has 72 hours to process referrals (urgent conditions are an exception).
Check referral status, download, print referral authorization from
MyCareOverseas APP
Contact Tricare/iSOS at 877-205-2990 for status update.
Contacting Base San Juan Clinic:
Call 787-729-2305 (one appointment line)
Use
MHS GENESIS Patient Portal
to request an appointment.
Phones are not monitored during lunch (1130-1230 AST) or Wednesday afternoons (1300-1600 AST).
Duty Health Services Technician is only for
afterhours acute/urgent
conditions.
Medication refills:
Contact the clinic to schedule a medical appointment with the prescribing provider.
Use
MHS GENESIS Patient Portal
to request refills.
Refills take 72 hours to fill after the clinic is notified.
Providers determine the number of refills & length based on condition.
Civilian prescriptions:
Can only be filled by pharmacy officer.
May need to be filled at a Tricare network pharmacy if not available at Base clinic.
Chronic drugs will be filled via Express-Script (mail order).
Overseas Screenings Requirements:
Completed PHA & Dental Exam within a year.
Complete a CG-6100, CG-1300, & CG-1300b (for each dependent).
Must be signed by departing command & HSWL
Overseas Screening Checklist (CAC Required)
Service Level Standards:
Military members: Clinic will complete medical section of overseas screening submissions with 7 working days of receipt.
Family members: Clinic will complete medical section of overseas screening submissions with 45 working days of signed released provided to clinic POC.