Health Services

Health Service Clinic Information:

• Specialty Care Referrals:

  • Clinic (Primary Care Manager) has 72 hours to process referrals (urgent conditions are an exception).
  • Check referral status, download, print referral authorization from MyCareOverseas APP
  • Contact Tricare/iSOS at 877-205-2990 for status update.

• Contacting Base San Juan Clinic:

  • Call 787-729-2305 (one appointment line)
  • Use MHS GENESIS Patient Portal to request an appointment.
  • Phones are not monitored during lunch (1130-1230 AST) or Wednesday afternoons (1300-1600 AST). 
  • Duty Health Services Technician is only for afterhours acute/urgent conditions.

• Medication refills:

  • Contact the clinic to schedule a medical appointment with the prescribing provider. 
  • Use MHS GENESIS Patient Portal to request refills.
  • Refills take 72 hours to fill after the clinic is notified.
  • Providers determine the number of refills & length based on condition.

• Civilian prescriptions:

  • Can only be filled by pharmacy officer.
  • May need to be filled at a Tricare network pharmacy if not available at Base clinic.
  • Chronic drugs will be filled via Express-Script (mail order).

• Overseas Screenings Requirements:

  • Completed PHA & Dental Exam within a year.
  • Complete a CG-6100, CG-1300, & CG-1300b (for each dependent).
  • Must be signed by departing command & HSWL
  • Overseas Screening Checklist (CAC Required)

• Service Level Standards:

  • Military members: Clinic will complete medical section of overseas screening submissions with 7 working days of receipt.
  • Family members: Clinic will complete medical section of overseas screening submissions with 45 working days of signed released provided to clinic POC.