Health Services

Tricare/iSOS MyCareOverseas APP

 

MHS GENESIS Patient Portal Link:

https://patientportal.mhsgenesis.health.mil/

Express Scripts:

https://militaryrx.express-scripts.com/

Overseas Screening Checklist (CAC Required)

 

Health Service Clinic Information:

  • Specialty Care Referrals:

    • Clinic (Primary Care Manager) has 72 hours to process referrals (urgent conditions are an exception).
    • Check referral status, download, print referral authorization from MyCareOverseas APP
    • Contact Tricare/iSOS at 877-205-2990 for status update.

 

  • Contacting Base San Juan Clinic:

    • Call 787-729-2305 (one appointment line)
    • Use MHS GENESIS Patient Portal to request an appointment.
    • Phones are not monitored during lunch (1130-1230 AST) or Wednesday afternoons (1300-1600 AST). 
    • Duty Health Services Technician is only for afterhours acute/urgent conditions.

 

  • Periodic Health Assessment (PHA):

    • Step 1
      • Enroll in the PHA System
      • Select "Register New Account" and follow the instructions
      • If you have previously enrolled, move to Step 2
    • Step 2
      • Navigate to the PHA survey site
      • Use your Common Access Card (CAC) or your DoD 10-digit ID number and the password you created during registration.
      • If you are logging in from a non-CAC enabled computer, you can use your DOD ID and password. You will also need to answer your “Security Question” you set up during registration.
      • Don’t forget to have your 5 digit Unit Identification Code (UIC) on hand.

      • Once completed, a customized education form is generated.  You can save, print, or email this document for your personal use.

    • ​Step 3

      • ​Check your Dental Status. We recommend that you have a current dental exam in combination with the PHA to remain medically ready. Your dental status can be viewed at CGBI. If you are due for a dental exam or are Dental Class 4, contact your local dental provider and schedule an appointment.

    • ​Step 4

      • Gather your DoD# and a usable phone number.

      • ​Notify the Clinic at 787-729-2305 that all PHA steps are complete and your PHA survey is ready for review

 

  • Medication refills:

    • Contact the clinic to schedule a medical appointment with the prescribing provider. 
    • Use MHS GENESIS Patient Portal to request refills.
    • Refills take 72 hours to fill after the clinic is notified.
    • Providers determine the number of refills & length based on condition.

 

  • Civilian prescriptions:

    • Can only be filled by pharmacy officer.
    • May need to be filled at a Tricare network pharmacy if not available at Base clinic.
    • Chronic drugs will be filled via Express-Script (mail order).

 

  • Overseas Screenings Requirements:

 

  • Service Level Standards:

    • Military members: Clinic will complete medical section of overseas screening submissions with 7 working days of receipt.
    • Family members: Clinic will complete medical section of overseas screening submissions with 45 working days of signed released provided to clinic POC.