GOVERNMENT TRAVEL CHARGE CARD PROGRAM
Government Travel Home ADTRAV - Online Travel Reservations CITI Manager Travel Card System
Click here to go to the Travel Manager Page
Traveler use the bookmarks below to jump to the topic of interest:
Where do I get help? For questions and issues that involve your CITI Bank account, call the travel card bank directly at 800-790-7206 (INCONUS) or 904-954-7850 (OCONUS) for questions or to report a lost/stolen card. You can also visit citimanager.com/login for account information.
Also, provided is the list of local GTCC Travel Managers who may assist you in your travel card issues. Any Travel Manager assigned to your ATU (i.e. District, Area or HQ unit) can assist you. Please click here to view the Travel Manager Roster.
How do I get a Government Travel Card?
On-Line Process: This is currently the only process option for all new applications for the new travel card bank with CITI. You can access the instructions for this online GTCC application by CLICKING HERE to begin this process. Be sure to follow these instructions in order as they are written to ensure a smooth application process.
For instructions on completing the DHS Mandated Travel Card training course (via the Coast Guard Learning Portal-click here for step-by-step instructions) This GMT is required very two years for all GTCC holders.
Paper-Process: This process is not available at this time.
Top of page
GTCC and PCS-TLE/TLA: With transfer season approaching, we wanted to direct your attention to what is appropriate GTCC use for PCS travel. GTCC use is mandatory for PCS travel UNLESS travel exceeds 15 days. If the duration of the PCS travel will exceed 15 days, including leave, compensatory absence, proceed time, and TDY in conjunction with the PCS, the card SHALL NOT be used. However, this restriction does not apply to Temporary Lodging Authorization (TLA). The GTCC may be used to cover hotel and meal expenses in conjunction with the TLA entitlement, but reimbursement claims must be submitted every 15 days to allow for timely payment of the monthly GTCC bill. In the case of Temporary Lodging Expense (TLE) moves, the card may be used subject to the 15-day rule addressed above.
What do I do if I am traveling and my card is declined?: Travelers should always first try to contact one of their local GTCC Travel Managers to resolve problems with their travel card. Infrequent travelers, should contact their local GTCC Travel Manager prior to departing to ensure their card has been activated with the appropriate credit limits set to avoid the most common decline issues. However in the event that travelers are not able to reach their local Travel Manager after hours, CITI Bank is available to assist travelers.
Am I exempt from paying state taxes when I use my GTCC? Although the purchase cards under the GSA Smartpay Contract have the correct numbering for tax exemption, the travel cards do not. In the case of the travel cards, the exemption status and form requirements vary from state to state. The new CITI travel cards have the CG's tax identification number embossed under the cardholder name which will assist the cardholder in those states that provide a tax exemption. Which states provide for a tax exemption when using the GTCC and what their specific requirements are can be found at: GSA State Tax Information (you are leaving this USCG website) or at GSA Mobile Site via your smartphone - State Tax Information (you are leaving this USCG website)
When traveling in a foreign country should I pay for purchases in U.S. or local currency? When making non-U.S. dollar denominated purchases, it is recommended that cardholders not request a transaction be processed in any specific currency unless the cardholder is able to confirm with the merchant that the transaction costs will be lower than that available through the typical GSA SmartPay® currency conversion process. More details are provided in the attached GSA Smart Pay2 Bulletin.