GOVERNMENT TRAVEL CHARGE CARD PROGRAM
Government Travel Home ADTRAV - Online Travel Reservations JPMC/PaymentNet Travel Card System
Travel Management Center (TMC) Use: All official
travel (e.g. airline, bus, ship, Alaska Marine Highway System (AMHS),
rental vehicle, and temporary duty lodging
Required-Use-of-TMC-Lodging-FAQs for more information) must be
arranged through a Government Contracted TMC in accordance with the
JTR/FTR, even if a non-contract fare is being purchased. The
contracted TMC for the Coast Guard is ADTRAV Travel Management.
Information on ADTRAV, their online tools, and providing customer
feedback are available by clicking on
ADTRAV here or on the above tool bar.
Travel Management Center (TMC) Contract: Details on
the new TMC Contract award are provided in
ALCGPSC 029/16, and in our New
TMC Contract Award FAQ.
How do I make travel
Full Service: Both TDY and PCS travel support can
be reached 24x7 by calling the ADTRAV Service Center at
International travelers (calling from outside the US) can
only call ADTRAV using a collect call to
Full Service Notes:
(1) Tickets Charged to TONO - For reservations
being charged to the Travel Order, please ensure they include
authorization to use the Centrally Billed Account (CBA) within mode of
travel or remarks section (i.e. Gov’t Procured Transportation Tickets
(GTA), Gov’t Transportation Request (GTR), Government Air, Govt.
Conveyance, Government Procured Transportation, or CBA use is
authorized) and that you fax the orders
to ADTRAV at 1-(888)
225-2884. Alternately, digital images (PDF, JPEGs,
etc.) of the travel orders may be uploaded using ADTRAV's secure
document site (RezSecureUSCG Site - Note you are leaving this USCG site)
. For instructions on using the RezSecure site
CLICK HERE .
Lastly, if neither a fax or access to this upload site are not
travelers may e-mail them to
remember to be careful with any Personally Identifiable Information
(PII) and password protect the file and send the password as a separate
a. Orders and any pen-n-ink amendments must
include the Approving Official's printed name and signature in ink.
Per DoDFMR 02-09, COMDTINST M7210.1(series), and General
Accounting Office regulations for fiduciary policies along with final
determination from CG-1332 - rubber stamped, facsimile and digital
signatures are not authorized given the lack of a viable control process
that meets the GAO requirements.
b. Orders must include the specific
city/state of the origin and destination. Entry of only the unit
name is not acceptable.
(2) Remote Alaska Travel - CG Personnel
who will be traveling to remote locations within AK or with complicated
intra-AK travel requirements, may call ADTRAV at
1-855-576-4781. All ADTRAV agents are
capable of assisting the travelers with this type of travel and can
provide assistance in obtaining full service support for lodging, rental
and transportation assistance within remote Alaska areas.
Self-Service (GTCC-holders Only): In addition to
the full service options above, for Government Travel Cardholders
TDY travel can be arranged using ADTRAV’s on-line tools, RezDesk and/or
GetThere, at a savings of over 60 percent of the transaction fee based
on the new contract rates. Access to and registration for
credentials for the GetThere application can be found on our website
For navigational help with GetThere, please call ADTRAV at 855-576-4781
and select option
#1 or email them at
How to do I make Group
Groups of 10 or more passengers traveling together on the same day, on
the same flight, and for the same mission requiring group integrity are
defined as Group Travelers. Groups require special handling by the
TMC (i.e. ADTRAV) in order to choose the carrier that best meets their
Groups of 10 or more passengers shall be
booked through the carrier’s group booking procedures and follow that
carrier's commercial group reservation, ticketing, and cancellation
policies. If you need to make airline travel
arrangements for 10 or more members, ADTRAV will need a
Group Travel Worksheet
prepared, password protected, and e-mailed to
start the process. If you have questions on the process, you may
call ADTRAV at 855-576-4781
and select option
Group Travel Notes:
(1) The Travel Card Program can provide assistance by populating this
form. Units requesting assistance should have their Travel Manager
forward a list of the traveler's EMPLID, last name, and gender to
Arl-PF-CGPSC-JPMC-GTCC@uscg.mil. Once we receive this
information, we will provide the Travel Manager with a pre-populated
template and full instructions for completing this process.
(2) Group Bus Services - Group travel via contracted
bus service is required to be procured through the ADTRAV contract and
not using other procurement methods. The requestor needs to
complete a Procurement Request and once received the contracting office
should relay the requirements (dates, times, number of passengers, etc.
to the Special Service Desk (SSD) via e-mail to
The Group Travel Agent will provide the competitive quote to the
contracting office for completion of a Purchase Order or Purchase Card
transaction, depending on the vendors requirements.
(3) Group Lodging - In accordance with 41 CFR Section 301-50.7 (Federal Travel Regulations) and Section 010201 of the Joint Travel Regulations, a Coast Guard employee or military member (conference planner) who is planning a large group event (such as a training course, exercise, or conference with 10 or more attendees) is authorized to negotiate directly with one or more lodging facilities to set aside a specific number of rooms for attendees, and require attendees to book lodging directly with the lodging facility. However, the conference planner should not enter into a contract with any lodging facility that guarantees the Coast Guard will pay for a specific number of rooms, unless the conference planner is a contracting officer who is authorized to do so. The recommended best practice for negotiating with a lodging facility is as follows: (1) The conference planner should negotiate an agreement with the lodging facility to hold a specified number of rooms at a specified rate at or below the local lodging per diem rate until a designated date; (2) After the designated date, the lodging facility will be free to release any rooms that have not been reserved by individual attendees; (3) Individual attendees should be directed to reserve their individual room with the lodging facility under the group reservation before the designated date. Any reservations made at another lodging facility or after the designated date shall be made through the Travel Management Center which currently is ADTRAV.
Group lodging requirements may still be procured through the ADTRAV contract. When using this option do not contact the lodging facility to reserve rooms prior to contacting ADTRAV as this will cause problems with the reservation process. The requestor needs to either complete and provide the
Group Travel Worksheet to ADTRAV or complete a Procurement Request and once received the contracting office should relay the requirements (dates, times, number of rooms, etc. to the Special Service Desk (SSD) via e-mail to
The Group Travel Agent will provide the competitive quote to the event planner for travel card purchases or the
contracting office for completion of a Purchase Order.
Top of page
TMC ADTRAV Contract
Terms - The complete Statement of Work for the current
contract with ADTRAV is available at:
ADTRAV-Statement of Work.
the TMC Contract Rates for ADTRAV? The complete list
of contract rates that apply to ADTRAV transactions are available
ADTRAV Contract Rates.
Scheduling Travel in
Do you know that depending on the type of ticket purchased,
ticketing and therefore payment may be required immediately upon making
This is not the case with city-pair contract fares (-YCA and –CA
fares) which is one of the advantages of these fares.
But, if the cardholder is required to book a non-city pair fare
which requires advance ticketing, we recommend the traveler seek a
travel advance through the routine processes if the travel and
reimbursement will not be completed within the same billing cycle as the
This advance, applied to the GTCC account, will prevent any late
payments which could result in disciplinary action.
PCS Travel Considerations.
Both the JTR (U2515) and the
TMC/ADTRAV contract prohibit a CBA or GTR/GTA ticket from being issued
for leisure travel in conjunction with official travel. This is
true even for PCS moves. A GTR for dependents can only be issued
from PDS to PDS. The only exception would be if the travel
including pickup and driving of a shipped vehicle for OCONUS transfers.
Reminder that the traveler
cannot use the Government Travel Card for the purchase of tickets if the
PCS duration exceeds 15 days per COMDTINST M4600.18.
The travel card shall not be
used for the family's tickets since it is not authorized for use for
anyone other than the cardholder per COMDTINST M4600.18.
Alaska Marine Highway System (AMHS) and
Personally Procured Moves: Movement of a trailer (boat,
camper, u-haul) is not a reimbursable travel expense. In addition,
CG-1222 has made the determination that an RV/motor home would not be an
authorized vehicle for ferry travel. An RV is a motorized wheeled
vehicle used for camping or other recreational activities, and is not
used primarily for personal transportation. This same logic
applies to large U-haul type moving trucks since they are primarily used
for transporting property and not personal transportation.
Therefore, transportation costs of these items on the AMHS are not
authorized to be charged to the Centrally Billed Account (CBA) or the
member’s Individually Billed Account (IBA). These would be
considered part of a Do It Yourself (DITY) move and reimbursable under a
separate process. Travelers should ticket these items separate
from their authorized POV, pay for them using personal funds and then
City Pair Program (CPP) 48-Hour Auto Cancellation. As
part of the FY13 GSA City Pair contract airlines may cancel any
reservation not ticketed within 48-hours of the scheduled departure.
Click here for the GSA
FAQ Sheet on the 48-Hour Auto Cancellation. A GSA developed
48-Hour Auto Cancellation Briefing is also available to further
explain this change. Lastly, travelers can also review the current
Cancellation Matrix provided by GSA.
To avoid ticketing problems and potential cancellation of the
reservation, travelers must ensure that their travel card is not
expired, has been activated and has the credit limit set high enough to
cover the ticket cost. Your local
Travel Manager can assist you with adjusting your credit limit.
Travelers who will be using the centrally billed account (i.e. GTR or
charged to TONO travel) need to ensure the orders specifically state
that "Use of the Centrally Billed Account is authorized" prior to faxing
them to ADTRAV. In addition, the orders must be faxed to ADTRAV
immediately after making a reservation to ensure timely ticketing.
AMTRAK Refund Policy
Change. Effective 12 Aug 12, AMTRAK changed their
Click here for complete details.
Policy Change. Effective 1 Oct 2015, the Alaska
Marine Highway System (AMHS) ferry system changed their reservation
policy and added non-refundable cancelation fees.
UPDATE - Per the
AMHS letter to
the CGD17 Commander on 21 Dec 2015 an exception for military
members seeking to make reservations for official Permanent Change of
Station (PCS) orders was provided.
Reservations without signed PCS Orders
(more than 60 days ahead of travel) - Member's who are
PCSing into or out of AK and desire to use the AMHS should call the AMHS
Juneau Reservations Central Office at 1-800-642-0066 in order to
complete the reservation. AMHS will hold the desired reservation until
60 days prior to the sailing date without payment. At 60 days before the
sailing date, unless other arrangements are made by the military member,
unpaid reservations will be automatically canceled to allow AMHS to sell
that space in an effort to improve our capacity utilization.
Travelers should fax the travel orders to ADTRAV
with the AMHS Itinerary number noted as soon as they are available and
then wait 30 to 60 minutes before calling ADTRAV to finalize their AMHS
reservations/booking. It is critical that this be done
more than 60 days prior to the sailing date to avoid cancelation of the
reservation. If there is anything on the itinerary that is
not authorized on the travel orders (pet, trailer, etc.), the
member must call AMHS after completing the transaction with ADTRAV on
the same day to make the rest of the payment on a personal credit
signed PCS Orders - If
travel is within 60 days or if you have not made reservations prior to
receiving your signed PCS orders, the following process should be used.
AMHS advised that payment needs to be made the same
day the reservation is made. Therefore, USCG travelers should not
contact AMHS directly for reservations. Travelers should fax the
travel orders to ADTRAV and then wait 30 to 60 minutes before calling
ADTRAV to make their AMHS reservations/booking. Travel
orders will no longer require the AMHS itinerary numbers be listed.
Cancellation Penalties. Cancellation
penalties now apply to all reservations (USCG is no longer excluded):
* Within 24 hours of booking –
* Greater than 30 days from
sailing – 5% penalty
* 15 – 30 days from sailing –
* 7 – 14 days from sailing –
* 1 – 6 days from sailing – 30%
* Within 24 hours of sailing or
a no show – 40% penalty
Change Fees. Reservation Change fees
are applicable only if the itinerary decreases in value. Fees are
applicable as follows:
* Within 24 hours of booking –
* Greater than 30 days from
sailing – 5% fee on decrease in value
* 15 – 30 days from sailing –
10% fee on decrease in value
* 7 – 14 days from sailing –
20% fee on decrease in value
* 1 – 6 days from sailing – 30%
fee on decrease in value
* Within 24 hours from sailing
– 40% fee on decrease in value
Fly America Act and
Open Skies Agreements. Active duty members of
the USCG traveling OCONUS will follow the (JTR) Fly America Act
provisions only. As such, ADTRAV should book these travelers on US
Flag carriers using any routings that allows ADTRAV to get the traveler
to their destination. If a US Flag carrier is not available or
does not meet the member’s mission requirements, the traveler is
required to obtain approval of an exemption on their orders per U3525 of
the JTR and the orders authorizing the exemption must be supplied to
ADTRAV before that ticket could be issued.
For civilian members of the USCG following the FTR, Open Skies Agreements apply.
ADTRAV can route these members on the most logical routings to get their
OCONUS destination, using American carriers where they can.
However if there is not an American carrier in the market or the routing
is not logical and does not meet mission requirements, Open Skies apply
and no waiver is necessary to book the foreign flag provided they are
covered by an existing Open Skies Agreement.
TSA Pre-Check ™ Program.
a voluntary, expedited security screening process that allows
participants to keep on their shoes, belt, and light jacket, and leave
laptops and 3-1-1 compliant liquids in their carry-on bags.
Please click here for
complete details on the program, availability, and
actions required for
participation. You can also check out the TSA FAQ on the
TSA Pre-Check, MilConnect & Frequent Flier Program Data
Requirements: In addition to ensuring that the DOD
ID number is properly entered within your ADTRAV Travel Profile,
travelers also need to ensure the following actions are completed to
gain the full benefit of the TSA Pre-Check program:
a. Frequent Flier Programs
– For any enrolled frequent flier programs, travelers need to ensure
that the name on the airline frequent flier program matches the name on
their ADTRAV Profile and that the DOD ID number is entered within the
specific airlines frequent flier program, if they have a field for this
data to be entered.
b. DOD MilConnect –
Within the DOD MilConnect application, there is a toggle that enables
the TSA Pre-Check program to function. The MilConnect site can be
https://www.dmdc.osd.mil/milconnect via a Common Access Card (CAC)
enabled computer. Once on the site use the CAC Logon Option.
Once logged on click on the “My Profile” tab and select the “Update and
View My Profile” pull down menu option and then select the appropriate
CAC card Tab (ex: CIV). Towards the bottom of this page
there is a TSA Pre-Check Program box that must be checked for the
program to function properly.
Rental Vehicle FAQ.
Want to know how to rent a vehicle for official travel, why you should
use ADTRAV and your Government Travel Charge Card, and what to do if you
are in an accident. Check out the
Rental Vehicle FAQ