May 12, 2020

How do I get approved to use Zoom for Government?

Please complete a Special Use Information Technology (SUIT) Request (CG-2180) and submit completed form to HQS-SMB-CG-6-ITResources@uscg.mil. If approved, unit funds are required to purchase the Zoom for Government licenses. Zoom for Government is prohibited on CGONE and you may not discuss sensitive information on the platform (FOUO/CUI/PII).

May 12, 2020

Can I use Zoom or any other third party applications? Is a SUIT Request required?

The Coast Guard's preferred videoconferencing tool is CVR Teams.  If you have tried using CVR Teams and it does not meet your needs you may request Zoom for Government.  Starting 1 May 2020, all external third party applications (e.g. Zoom) are prohibited for use to conduct Coast Guard business except for telemedicine capabilities (IAW ALCOAST

May 12, 2020

How do I request a new capability to meet mission needs during COVID-19?

The IT & Teleworking Capability Request Team is working to rapidly evaluate and recommend IT solutions to meet mission needs for the Coast Guard during COVID-19. If your request is related to business process changes connected to COVID-19, please make it known in your request by one of the following steps: First, take a look in our existing

May 12, 2020

Can I access my PST or Email Archive files while connected through VPN?

You can access PST files from your Coast Guard-issued laptop while connected to VPN; however, these files are large and may be slow or unresponsive. To alleviate the issues, try to avoid moving email into/out of PSTs while connected to VPN. Email mailbox sizes were recently increased, which should reduce the need for actively managing PST files. If

May 12, 2020

May I bring my Coast Guard workstation monitors, keyboard, and/or other peripheral devices home during COVID-19?

This is a local Command decision. Please route your request through your chain of command. 

April 24, 2020

How do I obtain a conference line?

If you need a conference line, you will need to contact your local information technology (IT) support or District Telecommunications Staff. For members assigned to the Coast Guard Headquarters campus, follow the Base National Capital Region conference line instructions on the Portal.

April 24, 2020

What are my options for conferencing with my team?

The recommended DoD-approved methods of teleconferencing and collaboration are Defense Collaboration Services (DCS) https://conference.apps.mil/dashboard/ and milSuite at: https://login.milsuite.mil/. These tools are secure, authorized, and available on the Internet for use outside of the Coast Guard network. For further details, please refer to

April 24, 2020

I’m using my Coast Guard laptop to connect to wifi, but it isn’t working. What is wrong?

New software was installed on many laptops recently which changed the normal WiFi connection process. WiFi connection needs to be made through Cisco AnyConnect Secure Mobility Client. To do this, go to the START menu, open the Cisco Folder, and select Cisco AnyConnect Secure Mobility Client. Next, in the Secure Mobility Client window, use the drop

April 24, 2020

How will I know when security patches are pushed to my computer through VPN?

You receive a reboot warning in the bottom right of your screen notifying you when security patches are ready to be installed on your computer. You can select the option to delay the reboot, however we recommend that you save your work and restart your computer.

April 24, 2020

What do I do if OWA keeps asking for my PIN?

If this occurs do not enter your PIN as requested. Multiple attempts to input your PIN may lock out your access.1. Close the OWA browser window and completely exit your browser. This may be a Certificate error. 2. Open a new browser window and go to: https://cg.portal.uscg.mil/Pages/main.aspx.3. If you can access CGPortal, then your certificates