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Safe Telework

Be a Cyber Smart Teleworker

We are all responsible to the American people to safe-guard Coast Guard information. In this time of COVID-19 response we must adopt a heightened state of cybersecurity that considers our various alternate workplaces:
•       Be aware of who may be listening! Ensure that no uninvited meeting attendees are gleaning information in your conference calls, through you home smart devices like “Alexa”, or even from outside of an open window.
•       Be aware of an expected increase in phishing attempts. See CISA Tip Avoiding Social Engineering and Phishing Attacks.
•       Review your password best practices. See Choosing and Protecting Passwords and Supplementing Passwords for more information.
•       Contact CISA to report incidents, phishing, malware, and other cybersecurity concerns.

Telework FAQ Search

Telework FAQs

April 8, 2020

May 19, 2020

May 19, 2020

May 19, 2020
May a CG member attend a public/commercial Zoom call hosted by an outside partner (federal, state, local, industry, port, academia, etc.)?
Yes, this interaction is similar to a CG member participating in a conference, panel, or roundtable ...

May 19, 2020
Can a unit utilize the Zoom for Government video/chat capabilities for a LDAC meeting and review boards?
Zoom for Government users must maintain situational awareness when communicating over this platform. ...

May 19, 2020
With regards to Zoom for Government, can a unit live stream an All-Hands?
Yes. More guidance to follow regarding the use of Live Events and Town Halls with Zoom for ...

May 19, 2020
What qualifies as CG Business?
CG Business refers to any social interactions pertaining to Coast Guard related business typically ...

May 19, 2020
While CVR Teams is authorized to discuss FOUO and PII information, what about Zoom for Government
No, USCG sensitive information; FOUO, Law Enforcement Sensitive, other Controlled Unclassified ...

May 19, 2020
Will Zoom for Government be authorized on Government mobile devices (smart phones & tablets)?
Zoom for Government is authorized for use to conduct CG Business with an approved Special Use ...

May 13, 2020
What if I haven’t received my invite to CVR?
If you have not received an welcome email from, it is because your DOD and USCG ...

May 12, 2020
How do I get approved to use Zoom for Government?
Please complete a Special Use Information Technology (SUIT) Request (CG-2180) and submit completed ...

May 12, 2020
Can I use Zoom or any other third party applications? Is a SUIT Request required?
The Coast Guard's preferred videoconferencing tool is CVR Teams.  If you have tried using CVR Teams ...

May 12, 2020
How do I request a new capability to meet mission needs during COVID-19?
The IT & Teleworking Capability Request Team is working to rapidly evaluate and recommend IT ...

May 12, 2020
Can I access my PST or Email Archive files while connected through VPN?
You can access PST files from your Coast Guard-issued laptop while connected to VPN; however, these ...

May 12, 2020
May I bring my Coast Guard workstation monitors, keyboard, and/or other peripheral devices home during COVID-19?
This is a local Command decision. Please route your request through your chain of command.  ...

April 24, 2020
How do I obtain a conference line?
If you need a conference line, you will need to contact your local information technology (IT) ...

April 24, 2020
What are my options for conferencing with my team?
The recommended DoD-approved methods of teleconferencing and collaboration are Defense Collaboration ...

April 24, 2020
I’m using my Coast Guard laptop to connect to wifi, but it isn’t working. What is wrong?
New software was installed on many laptops recently which changed the normal WiFi connection ...

April 24, 2020
How will I know when security patches are pushed to my computer through VPN?
You receive a reboot warning in the bottom right of your screen notifying you when security patches ...

April 24, 2020
What do I do if OWA keeps asking for my PIN?
If this occurs do not enter your PIN as requested. Multiple attempts to input your PIN may lock out ...

April 24, 2020
Where can I find help using Sharepoint while teleworking?
Most questions can be answered through the online training and reference guide here, this can be ...

April 24, 2020
Should I update my government-furnished mobile device?
Yes, you should update the operating system (OS) on your mobile device as soon as the manufacturer ...

April 21, 2020
Commercial Virtual Remote (CVR) Teams FAQs
 Question: What is Commercial Virtual Remote Environment (CVR) Teams?Answer: Commercial Virtual ...

April 15, 2020
How can I manage conference lines with multiple members?
If your office has multiple conference lines to share, it is recommended that you manage the lines ...

April 15, 2020
How do I share files on the Coast Guard Portal to specific people?
In order to share files on the Coast Guard Portal to specific people you will need to share the full ...

April 15, 2020
How do I obtain Anti-Virus software for my personal computer?
You can download anti-virus software for your personal computer by following the instructions at the ...

April 15, 2020
Can I plug my Coast Guard external hard drive into my personal computer?
External encrypted hard drives are authorized to be connected to personal computers provided all ...

April 15, 2020
How do I connect to network drives on VDI/VPN?
In order to connect to the network drives you must first connect to the Coast Guard network. Once ...

April 15, 2020
Can I use my home printer/scanner from my government computer while working from home?
Users must follow to the USB policy for Government Furnished Equipment (GFE). Printers, scanners and ...

April 15, 2020
What can I plug into my CG laptop? (Mouse, Keyboard, Monitor)?
Users should not introduce or use software, firmware, or hardware that has not been approved by ...

April 15, 2020
How do I sync my files for offline use on my Coast Guard laptop?
In order to sync your files, you will have to be plugged into your office workspace. Prior to ...

April 15, 2020
I don't have VPN (Cisco AnyConnect) software on my Coast Guard laptop. How do I get it?
First verify that your Coast Guard laptop doesn’t have the software. To do this select the ...

April 8, 2020
Can we use Microsoft Office365 from home?
Microsoft Office 365 is not yet available for use. However, you can prepare yourself for the ...

April 8, 2020
How do I set up VDI software on my personal computer?
To set up VDI software on your personal computer, please ...

April 8, 2020
Can I use the Coast Guard’s Blackberry software on my personal phone?
No, personally owned mobile devices are not authorized for use on the CG One network or with CG ...

April 8, 2020
Can I forward Coast Guard files or emails to my home email account, in order to continue to work from home and off network?
Forwarding work files that are not internet releasable is not authorized. Use of personal email to ...

April 8, 2020
Is the Coast Guard working on expanding access to the Coast Guard network?
Yes. CGCYBER and the C4ITSC are working on several initiatives to establish network bandwidth and ...

April 8, 2020
Should I auto-forward my desk phone?
When you forward your desk phone, a single phone call consumes two VOIP phone lines which further ...

April 8, 2020
What should I do if I’m teleworking and can’t get into VDI?
CGCYBER and CG-6 are expanding Remote Access capabilities to support the greater demand. If you are ...

April 8, 2020
What if I don’t have a CAC reader?
If you need a CAC reader, ask your unit if there is one available. CAC readers can also be purchased ...

April 8, 2020
How do I equip myself for telework?
If you believe you need Blackberry Mobility access, talk with your supervisor.VPN: If you have a ...

April 7, 2020
Main FAQs while in quarantine - COVID-19
 C1. Q: Where can I get the latest information on improving my telework experience?A: For the Coast ...