Government Travel Debit Card: Agent
Debit Card Command Role Webpage
References for this program are found in CIM4600.18, Chapter 3
Debit Card Agent designation/relief process is found on the Debit Card Command Role webpage.
Debit Card Issuing Procedures/Policy:
Debit cards shall only be issued if the following three items can be met:
(1) The traveler does not have a new, active or suspended government travel credit card or is exempt from mandatory GTCC use; and
(2) Time constraints do not allow the traveler to obtain a travel advance through routine processes; and
(3) Non-receipt of an immediate travel advance would cause financial hardship on the traveler.
Agents shall use the Debit Card Issue-Checklist and Debit Card Issue-Information and Acknowledgement form when issuing debit cards to ensure traveler responsibilities are understood and requests are proper processed.
The following documents will be scanned and emailed to FINCEN at FIN-SMB-ASAP@uscg.mil and PSC at HQS-SMB-CGPSC-CITI-GTCC@uscg.mil within 2 hours of the card issue.
Debit Card Issue-Checklist
Debit Card Issue-Information and Acknowledgement Form
Travel Orders and any amendments
CMS confirmation page
Back side of card carrier completed with traveler info and account number
The debit program bank is MetaBank. The debit advance processing services are managed by First Data who issues the debit card inventory and operates in a program known as Client Management System (CMS) CMS is the online program to load travel advance funds to the issued card. Coast Guard debit agents work in CMS to enroll a debit card applicant, load funds and issue a debit card for an immediate travel advance. The debit card issued with loaded funds is a travel advance and must be declared on the travel claim form when the travel is complete and the claim is submitted.
Each designated debit agent has been granted CMS access and been provided with detailed instructions on how to access, enroll and load funds to a debit card.
For day to day support, issues and system problem resolutions, or instant funding reversals, please call CMS/First Data at 855-335-1071 or email email@example.com. Email responses should be expected within 2 hours.
For CMS/First Data after hours client support, please call 888-377-8726/option 2.
Please reach out to the debit program managers for policy questions, password reset or card inventory reorders: Ms. Carlene Curry at 703-258-5996 or firstname.lastname@example.org.