The Personal Property Shipping Office (PPSO) on Coast Guard Island facilitates the transportation and storage of household goods for all military personnel and civilian government employees within our area of responsibility which covers the following counties: Marin, Alameda, Contra Costa, San Francisco, Santa Clara, San Mateo and Sonoma.
Mailing Address/ E-mail address:
Base Alameda, PPSO
Coast Guard Island; Bldg. 3
Alameda, CA 94501-5100
Office hours: Mon-Fri 0630-1500. Closed from 1200-1300.
- Customer Service: (510) 437-3113
- Fax numbers: (510) 437-2913 / 5319
Defense Personal Property System (DPS)
The Defense Personal Property system (DPS) is the new transportation system that allows you to self-counsel 24/7 by the way of a web-based environment. You will be able to set up your move and receive all the counseling from your home or work computer. Most moves including CONUS, OCONUS unaccompanied baggage and self procured moves (full and partial) can be entered in DPS. You will need to register for a password for access to DPS. Go to move.mil, then DOD customer and "register DPS account". Once you receive your password you will be able to login and begin entering your shipments. Please keep in mind that you will still need your official signed orders faxed, emailed or brought over for entitlement review to approve and book your shipment. As a reminder, there are still some categories of shipments ineligible for movement through DPS (Non-temporary storage, local moves, joint/combined spouse moves, some Embassy moves) contact the transportation office for instructions.
Effective immediately all household goods move need a minimum of 3 weeks advance notice during transfer season (the 3 week notice begins when this office receives your official signed orders). The dates you select for your pack and pick up should be firm and final date changes are not guaranteed and can cause major delays. The actual scheduled dates should be confirmed with the transportation office prior to selling a house, purchasing airline tickets, cancelling a lease or rental agreement. Please plan accordingly.
Full Replacement Value
Full Replacement Value (FRV) Protection is an important new benefit for the Military Service Members, Department of Defense Civilian Employees and DOD Families. Most personal property shipments are eligible for FRV protection starting in fall 2007. FRV protection is available at no additional cost to DOD members.
For personal property lost, damaged or destroyed while in the care of the Transportation Service Provider (TSP), the member can recover the greater of $5,000 per shipment or $4.00 times the weight of the shipment (in pounds) up to a maximum of $50,000 as compensation for loss.
An important difference between depreciated value coverage and FRV is the member files his or her claim with the TSP rather than with the Military Claims Office (MCO). As before, the member records loss or damage on DD Form 1840 (for damage or loss discovered at delivery) or the DD Form 1840R (for damage or loss discovered after delivery) and submits these forms to the TSP within 75 days of delivery. The member must contact the TSP within 9 months of delivery to file a claim. If the TSP does not respond to the claim, the member may then turn the claim over to the MCO.
Personally Procured Movement of Household Goods (PPM)
PPM's allow DHS/ DOD customers to personally move household goods and collect an incentive payment from the government when they have orders for permanent change of station (PCS), separation, or retirement. Customers may use this option to move all or a portion of their JTR weight allowance. Ninety-Five percent of what it would have cost the government to move the property will be paid to you for a PPM move. All Personally Procured Moves (PPM) must be entered into DPS as full or partial (combination) PPM's. When entering a combination HHG move and partial PPM, enter the HHG move first, then the PPM move second as a second shipment, marking the block "yes" for "Is this a personally procured move". An advance of funds not to exceed 60% of the incentive can only be authorized to cover packing materials, rental trucks and other misc expenses that pertain directly to the PPM move. Advances will not be given solely based on estimated weight. Written estimates must be given to the transportation office to support advance request. Advances will not be authorized for members solely using their POV to perform a PPM. No incentive will be authorized for PPM's used in moving from government quarters to government quarters, members will only be entitled to actual cost reimbursements. Members must provide certified unloaded and loaded weight tickets from the weight scale nearest to the origin, destination, or any combination thereof.
The move.mil website has many "how to" guides for the customer to navigate in DPS and links to important documents such as "it's your move". If you have other questions please contact the PPSO for further instruction.
For more information on military member or civilian employee entitlements, see JTR, Chapter 5.
Customer Satisfaction Survey (CSS)
After delivery of your household goods it is mandatory that you complete a customer satisfaction survey to rate the transportation service providers (TSP) performance that moved your household goods. The CSS is used to document positive and negative performance that will affect the future of the TSP.