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Contact PPC (RAS)

Mailing address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

Self-Service

Use Direct Access Direct Access Self-Service

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EMail a Trouble-Ticket Trouble-Ticket

PPC-DG-CustomerCare@uscg.mil (Note: All  PPC customer inquiries are now directed to Customer Care. Please make note of this e-mail address. The old RAS e-mail address is no longer used for customer inquiries. Thank you.)  

Retiree Self-Service Guides

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Retiree & Annuitant Services (RAS) Branch

Retiree/Annuitant Customer Service

Submit all customer inquiries to PPC Customer Care by calling 1-866-772-8724 or (785) 339-2200. Telephone support is provided 0730 to 1600 (Central Time), Monday through Friday. We will also receive your request via e-mail sent to "PPC-DG-CustomerCare@uscg.mil". PPC is closed federal holidays.  

Be sure to visit our branch news page for retiree-related news updates.

Announcements:

Coast Guard adopts DoD form for retired pay accounts

TRICARE Select Group A Retiree Enrollment Fee Payments Due Now

Survivor Benefit Plan (SBP)-VA Dependency and Indemnity Compensation (DIC) Off-Set Phase Out

End of Year Tax Forms for Retirees and Annuitants

New Direct Access & WebNow Links

Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:

New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)

The user names and passwords you use to access these systems have not changed.

PPC (RAS) Functions:

RAS Branch Responsibilities

Under the general direction and supervision of the PPC Operations Division, the Chief, PPC Retiree and Annuitant Services Branch shall:

  1. Provide personnel and pay support and services to USCG, USCGR, PHS, and NOAA retirees and annuitants.
  2. Provide pay support to former spouses covered under the Former Spouse Protection Act (FSPA).
  3. Provide determinations of ID card eligibility for former spouse initial determinations, incapacitated children, parents and parents-in-law.
  4. Provide complete paperwork and manage all Coast Guard Reserve personnel accounts once they've entered the RET-1 (Retired, With Pay at Age 60) status and RET-2 (Retired, Awaiting Pay at Age 60) status.
  5. Execute alimony, child support, bankruptcy, and IRS tax levy garnishments.
  6. Provide accounting reports to Coast Guard Headquarters, Finance Center, the Financial Accounting and Review branch, and other internal stakeholders.
  7. Provide reports to outside stakeholders, i.e. Internal Revenue Service, Census Bureau, as requested.
  8. Provide complete paperwork and manage all Coast Guard Reserve personnel accounts once entered as complete. 

PPC (RAS) Branch News

Oct. 15, 2020

TRICARE Health Matters Newsletter – Issue 3, 2020

Do you want to learn more about TRICARE Open Season, Federal Benefits Open Season, or the new TRICARE Select enrollment fees for Group A retirees? These are just some of the articles you can read in the latest issue of the TRICARE Health Matters Newsletter:

Oct. 15, 2020

Distribution of Finalized DD-214

The implementation of electronic transmission of DD Form 214 data to the Defense Manpower Data Center (DMDC) is complete. The Veterans Administration, State Directors of Veterans Affairs, and the Department of Labor have access to DD Form 214 data. SPOs are not required to produce and distribute paper copies 3, 5, 6, 7, and 8. DMDC is the official distribution source of the Military Services authoritative and certified information for all periods of active duty that are completed on or after January 1, 2015.

Oct. 8, 2020

What's TRICARE Young Adult?

TRICARE Young Adult (TYA) is available for purchase by certain family members under the age of 26 who have lost or will lose TRICARE eligibility due to age. Qualified adult children can purchase TYA coverage after regular TRICARE coverage ends

Oct. 8, 2020

Mailing Address and End-Year Tax Documents

END OF THE CURRENT TAX SEASON IS FAST APPROACHING! All retirees and annuitants are reminded that the Mailing Address listed in Direct Access (DA) is the address all your year-end tax documents will be sent to. Please note that your Home Address will NOT be used for these mailings.

Oct. 7, 2020

Continued Health Care Benefit Program Rates

TRICARE recently updated the TRICARE Costs and Fees Sheet. The October version includes the new rates (Oct. 1, 2020–Sept. 30, 2021) for the Continued Health Care Benefit Program (CHCBP), as well as current 2020 costs and fees for other TRICARE programs. If you need health care as you make a transition to civilian life, the CHCBP gives health coverage for 18 to 36 months. This is temporary coverage for when you lose TRICARE coverage. If you qualify, you may purchase CHCBP coverage within 60 days of loss of TRICARE coverage.

RAS Menu

Retirement Seminars

Seminar MaterialsUpdated

Seminar Schedule

​All members are required to take pre-separation counseling on the Learning Management System (LMS) or a transition seminar. Members are authorized to begin their transition one year out from separation or two years out from retiring. Contact your local transition manager or visit the Transition Assistance Program (TAP) website at https://www.dcms.uscg.mil/CG1/Health-Safety-and-Work-Life-CG-11/Office-of-Work-Life-CG-111/Transition-Assistance-Program/.

More information on seminars in your area can be obtained by contacting the Transition/Relocation Manager at your Regional Work-Life Office.

Retiree\Veterans Events Schedule

The Retiree\Veterans Events Schedule includes a worldwide listing of retiree appreciation days (RAD), seminars, town hall meetings, stand downs, clinics, resource\career fairs and other military retiree\veterans related events. The schedule is updated on an almost daily basis to include advertised retiree\veterans events that are obtained from .GOV, .MIL, veterans service organizations' websites and input from interested personnel.

The appearance of hyperlinks does not constitute endorsement by the U.S. Coast Guard of non-U.S. Government sites or the information, products, or services contained therein. Although the U.S. Coast Guard may or may not use these sites as additional distribution channels for Department of Homeland Security information, it does not exercise editorial control over all of the information that you may find at these locations. Such links are provided consistent with the stated purpose of this website.

Retirement Forms and Worksheets

The forms and worksheets necessary to process your retirement and start your retirement pay are listed in the Retirement Package (download from https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/RAS/retpack.pdf). The forms can be accessed online via PPC's web site (https://dcms.uscg.mil/ppc/pd/forms).

Please complete the forms and worksheets legibly. We strongly recommend you fill them out online using the Adobe Acrobat program on the Coast Guard Standard Workstation. Completion of form DD Form 2656, Data for Payment of Retired Personnel is mandatory to establish your account so you can be paid on time. Effective January 1, 2019, PPC (RAS) will accept a scanned, emailed, or faxed copy of Form DD-2656, provided an SBP Spousal Concurrence (Section VII) is NOT required. If you decline to elect SBP coverage, elect less than the maximum coverage, or elect child-only coverage while having an eligible spouse, PPC (RAS) will continue to require the original DD-2656 with spousal concurrence (signature) and notarized—with no exceptions. We’re hopeful this will allow for a more efficient process. Thank you. 

Warning! In no case are digital signatures authorized.  You, your spouse (if applicable) and your witness, must sign in ink!

2021 Military Retiree Paydays

Month Pay Date
January  01 February 
February  01 March
March  01 April
April  30 April
May  01 June
June  01 July
July  30 July
August  01 September
September  01 October
October  01 November
November  01 December
December 31 December

Note: Retiree paydays are always on the first day of the month. If the first day of the month falls on a weekend, the pay date will move to the last business day of the payroll month.

Availability of Funds

The Department of Treasury's Financial Management Service (FMS) Kansas City Provides Payment, Collections and Financial Reporting services to the U. S. Coast Guard. FMS has recently undertaken a number of modernization efforts. One of these efforts is called Payment Application Modernization (PAM) which will help FMS process agency payment requests in a more efficient and cost effective manner.

In accordance with NACHA Operating Rules, consumer payments (i.e., Federal salary and travel payments, benefit payments) must be made available for withdrawal no later than the opening of business on the settlement date (provided the entries are made available to the Receiving Depositary Financial Institution (RDFI) by its ACH operator no later than 5:00 p.m. on the business day prior to the settlement date). Corporate payments (i.e., vendor payments, non-benefit payments) must be made available for withdrawal on the settlement date.