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The Coast Guard Excellence, Achievement and Recognition (EARS) is a performance management system, covering non-supervisory employees, which encourages communication and feedback between an employee and his/her supervisor. Employees are responsible for reviewing their position description for accurate major duties and responsibilities, jointly develop and discuss their performance plan with their supervisor and participate in performance progress review discussions.
A competency based system, EARS has nine core competencies, which are broad categories of performance attributes such as customer service, quality, timeliness, etc. that support organization values. Part IIa of the appraisal form lists the core competencies specific to an employee's position. EARS is made up of three major components: performance appraisal, rewards and recognition, and employee development.