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U.S. Coast Guard
2703 Martin Luther King Jr. Ave. SE
Stop 7907
Washington, D.C. 20593-7907


Difficult Conversations: How to Discuss what Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen


Written by Harvard Law School faculty, the book introduces strategies, tools, and frameworks needed to manage difficult conversations effectively. The authors provide examples on how to approach a difficult conversation from a neutral standpoint. It’s a guide for dealing with organizational conflict, misunderstandings and to improve organizational communication overall.