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Contact your local Health Safety & Work Life Regional Practice or CG SUPRT 24/7/365.
A general rule of thumb for assisting you with determining whether you
are dealing with a conduct problem or a performance problem is two words:
“Can’t vs. Won’t”. If the employee is attempting to perform his/her job to
the best of his/her ability and just “can’t” do the work, it is more than
likely a performance related problem. If the employee can do the work, but
just “won’t” because he/she chooses not to, it is more than likely a conduct
problem. For example if an inventory clerk continues to catalog items
incorrectly, it could be because he does not understand the computer system
(performance)or it could be he is coming to work late, leaving early, and
not paying attention to his work (conduct). It is important to distinguish
between these two types of actions because currently they are processed
under very different procedures. Your servicing Command Staff Advisor/ Human
Resources (HR) Specialist will assist you in making this decision as in some
cases it can be a fine line.