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USCG Pay & Personnel Center             

Military Accounts Support (MAS) Branch

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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MAS Resources

RELOCATION OF MILITARY ACCOUNTS SUPPORT RESOURCES

In anticipation of upcoming changes to the USCG Website and to better align with policy and security, the PPC Military Accounts Support page has been relocated to the CG Portal on the designated PPC SharePoint site and can be found by visiting PPC Military Accounts Support and includes previous subpages for Latest Pay Rates & Benefits, Military Bonus & Incentive Programs, Special Duty & Assignment Pay, and Uniform & Clothing Allowances in addition to all tools and guidance. 

Servicing Personnel Office (SPO) Auditors Support for Military HR/Pay Issues

Customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues.  If the P&A Office is unable to resolve it, the P&A Office is to contact the servicing SPO.  If the servicing SPO is unable to resolve the issues, the SPO will contact PPC. Some Trouble Tickets require specific information or formatting in order to be accepted and provide timely service. Be sure to include all the required information in the "Description of Problem/Request" section of the PPC Trouble Ticket email. Instructions and guidance can be found on the Customer Care Branch (CCB) page.

NOTE: If unable to resolve the issues, the P&A Supervisor or SPO Payment Approving Official shall submit a ticket per the Personnel & Pay Procedures Manual Ch. 2, Sec. D. Customers should NOT be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the servicing SPO and contact the SPO Chief to inform them that the ticket was rerouted. 

Forms: CG Forms & Worksheets

Thrift Savings Plan

For questions on TSP investments, loans, and PINS, contact TSP Thrift Line via phone (1-877-968-3778) or visit: https://www.tsp.gov

For members who participated in TSP who have separated from the Coast Guard (Discharge, RELAD or Retirement), PPC will notify the TSP Service Office. The member will not be able to withdraw funds from their account until the TSP Service Office has been notified of the separation by the Coast Guard. This will usually occur the month following the month of separation.

For the purposes of the TSP, either of the following actions will be considered a separation from the uniform services:

  • Discharge from Active Duty or the Ready Reserve.

  • Transfer to inactive status or to a retired list pursuant to any provision of U.S.C. Title 10.

The discharge or transfer may not be followed by a resumption of duty, an appointment to a civilian position (covered by Federal Employees Retirement System (FERS), Civil Service Retirement System (CSRS), or equivalent system), or continued service in or affiliation with the Ready Reserve within 31 days from the effective date of the discharge or transfer. A member who is released from Active Duty (RELAD) and assigned to the SELRES is not considered separated for the purpose of the TSP.

If it has been a 45+ days or later since your separation (Discharge, RELAD or Retirement) and you have contacted TSP and they are stating you still show active, you will need to contact PPC Customer Care via phone 866-PPC-USCG (772-8724) or e-mail Customer Care and request to have TSP status updated. Please include your date of separation.

Military Accounts Support News Updates
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May 13, 2025

ALCOAST 216/25 SUBJ: EARLY REENLISTMENT/EXTENSION AUTHORIZATION FOR BLENDED RETIREMENT SYSTEM CONTINUATION PAY

R 131111Z MAY 25 MID320000877092UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 216/25SSIC

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May 13, 2025

ALCGRSV 020/25 SUBJ: RESERVE WORKFORCE - MEMBERS WITH MORE THAN 30 YEARS OF SERVICE

R 121439Z MAY 25 MID120001928334UFM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 020/25SUBJ:

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April 15, 2025

ALCOAST 186/25 SUBJ: UPDATE TO 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

R 151650Z APR 25 MID120001867459UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 186/25SSIC

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April 15, 2025

ALCOAST 184/25 SUBJ: FY25 RESERVE ACTIVE AND INACTIVE DUTY TRAINING REQUIREMENTS-UPDATE 1

R 141855Z APR 25 MID120001852525UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 184/25

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April 11, 2025

ALCOAST 178/25 SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESS

R 102100Z APR 25 MID120001842473UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 178/25

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April 9, 2025

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

Duplicate Relocations Found in mLINQS from Unauthorized Manual EntriesThere have been several

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April 2, 2025

ALCGPSC 055/25 SUBJ: GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM UPDATES AND CENTRALLY BILLED ACCOUNT (CBA) RESTRICTIONS

ALCGPSC 055/25 - Please see full message for details.Due to the current state of the CBA, temporary

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March 27, 2025

ALCGOFF 019/25 SUBJ: OFFICER SEPARATION PROCESS UPDATE

271702Z MAR 25 MID320000810346UALCGOFF 019/25SUBJ: OFFICER SEPARATION PROCESS UPDATEA. MILITARY

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March 26, 2025

ALCGPSC 048/25 SUBJ: 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

R 261345Z MAR 25 MID120001819775UFM COMCOGARD PSC WASHINGTON DC TO ALCGPSCBT UNCLASALCGPSC

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March 21, 2025

ALCOAST 133/25 SSIC 7220 SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

R 211617Z MAR 25 MID120001808744UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 133/25SSIC