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Military Accounts Support (MAS) Branch

WEB PAGE RESOURCE CHANGES COMING

In anticipation of upcoming changes to the USCG Website and to better align with policy and security, the PPC Military Accounts Support page will be going through some changes and select items will be removed permanently from public access. Full resources have been relocated to the CG Portal on the designated PPC SharePoint site and can be found by visiting PPC Military Accounts Support available now. Some items set for removal will take effect 30 JUNE 2025 with the remainder to follow 31 JULY 2025. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 

PPC Web Content Manager 

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MAS Resources

Introduction

Welcome to the Military Accounts Support (MAS) Branch page!

We hope you find the new format easier to navigate and the information better assembled for all your research needs. On this MAS OVERVIEW tab, you will find basic information about MAS and each topic tab the instruction required to assist you.

Servicing Personnel Office (SPO) Auditors Support for Military HR/Pay Issues

Customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues.  If the P&A Office is unable to resolve it, the P&A Office is to contact the servicing SPO.  If the servicing SPO is unable to resolve the issues, the SPO will contact PPC. Some Trouble Tickets require specific information or formatting in order to be accepted and provide timely service. Be sure to include all the required information in the "Description of Problem/Request" section of the PPC Trouble Ticket email. Instructions and guidance can be found on the Customer Care Branch (CCB) FAQ page here: PPC Customer Care (uscg.mil)

NOTE: If unable to resolve the issues, the P&A Supervisor or SPO Payment Approving Official shall submit a ticket per the Personnel & Pay Procedures Manual Ch. 2, Sec. D. Customers should NOT be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the servicing SPO and contact the SPO Chief to inform them that the ticket was rerouted. 

Additional MAS Pages

Latest Pay Rates and Benefits

Military Bonus & Incentive Programs

Special Duty Pay & Assignment Pay

Uniform and Clothing Allowances:

Enlisted Clothing Maintenance Allowances

Civilian Clothing Allowance Authorizations

Enlisted Supplementary Clothing Allowances

Directives & References:

Coast Guard Pay Manual, COMDTINST M7220.29 (series)

Personnel & Pay Procedures Manual (3PM)

Procedures & Development YN Kit Page 

Forms:

CG-3307's - Administrative Remarks Entries

CG Forms & Worksheets

Guides:

Please visit our main DA User Guide page for all instructional resources: DA User Guides 

MILITARY PAYROLL CALENDARS

MEMBERS SHOULD NOT SET UP AUTOMATED PAYMENTS OR ASSUME FUNDS WILL BE AVAILABLE PRIOR TO PUBLISHED PAYDAYS. MEMBERS SHOULD VERIFY WITH THEIR FINANCIAL INSTITUTIONS AS TO THE ACTUAL TIME FUNDS ARE AVAILABLE TO THEIR ACCOUNT.

Payroll dates are released each year in September by MAS for the following calendar year. Publications and updates can be found via E-MAIL ALSPO

2025 Calendar Year Schedule

2025 Payroll Processing Schedule (E-Mail ALSPO C/24)

2024 Calendar Year Schedule

2024 Payroll Processing Schedule (E-Mail ALSPO C/23 Change 1)

2023 Calendar Year Schedule

2023 Payroll Processing Schedule (E-Mail ALSPO A/22 Change 1)

 

Military Accounts Support News Updates
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The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.