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USCG Pay & Personnel Center             

ATTENTION - E2 USERS

Single sign on (CAC) for E2 is currently causing profiles issues. Please refrain from using and/or creating CAC E2 profiles until further notice. Using the user name and password (historical E2 log on process) should be used at this time, at E2 User ID and password

ETS ERROR

ETS is currently producing an error when creating new accounts or updating user IDs/EMPLIDs to current accounts. We are aware of the issue and working with the contractors to get this resolved as quickly as possible. If a member who does not have an ETS account is needing to book upcoming travel with a departure date within the next 5-7 days, they will need to call the TMC/SATO to make any reservations and insist that the booking be made without a profile.
 

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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Tag: SEP

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May 13, 2025

ALCGRSV 020/25 SUBJ: RESERVE WORKFORCE - MEMBERS WITH MORE THAN 30 YEARS OF SERVICE

R 121439Z MAY 25 MID120001928334UFM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 020/25SUBJ: RESERVE WORKFORCE - MEMBERS WITH MORE THAN 30 YEARS OF SERVICEA. MILITARY SEPARATIONS, COMDTINST 1000.4 (SERIES)1. In accordance with articles 10.A.4.c and 10.B.6 of ref. A, reserve ChiefWarrant Officers (CWOs) and reserve enlisted members shall be

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April 21, 2025

ALCOAST 191/25 SUBJ: DIGITIZATION AND LONG‐TERM STORAGE OF PAPER HEALTH RECORDS UPDATE

R 211700Z APR 25 MID120001886380UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 191/25SSIC 6000SUBJ: DIGITIZATION AND LONG‐TERM STORAGE OF PAPER HEALTH RECORDSUPDATEA. Paper Health Records Data Digitization Procedural Guidance,EHRAPMO‐PG‐23‐0021. This ALCOAST is to inform service members and healthcare staff ofefforts to digitize legacy

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April 11, 2025

ALCOAST 178/25 SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESS

R 102100Z APR 25 MID120001842473UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 178/25 SSIC 4600SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESSA. The Joint Travel Regulations (JTR)B. Coast Guard Supplement to the Joint Travel Regulations (CGS-JTR), COMDTINST 4600.17B1. Hurricane season begins 01 June and continues through 30

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April 9, 2025

ALCGRECRUITING 005/25 SUBJ: PY26 COAST GUARD RECRUITING COMMAND OFFICER ACCESSION PROGRAMS, PROCEDURES, AND SELECTION PANEL SCHEDULE

ALCGRECRUITING 005/25SUBJ: PY26 COAST GUARD RECRUITING COMMAND OFFICER ACCESSION PROGRAMS, PROCEDURES, AND SELECTION PANEL SCHEDULEPlease see full message for details and actions!Coast Guard Recruiting Command's (CG RC) Panel Year 2026 (PY26) officer selection panel schedule and application submission procedures are provided for applicants,

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April 9, 2025

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

Duplicate Relocations Found in mLINQS from Unauthorized Manual EntriesThere have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below

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April 2, 2025

ALCGPSC 055/25 SUBJ: GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM UPDATES AND CENTRALLY BILLED ACCOUNT (CBA) RESTRICTIONS

ALCGPSC 055/25 - Please see full message for details.Due to the current state of the CBA, temporary restrictions must be put in place until the account balance can be brought down to a more manageable level. During these CBA restrictions the use of the Government Travel Charge Card (GTCC) Individually Billed Accounts (IBA) will be expanded to

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March 27, 2025

ALCGOFF 019/25 SUBJ: OFFICER SEPARATION PROCESS UPDATE

271702Z MAR 25 MID320000810346UALCGOFF 019/25SUBJ: OFFICER SEPARATION PROCESS UPDATEA. MILITARY SEPARATIONS, COMDTINST 1000.4(series)1. On 01 April 2025, all officers on the Active-Duty Promotion List requesting to separate in accordance with REF A shall now use the automated separation request system located at OPM-1 Separations Section. Requests

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March 14, 2025

ALCOAST 122/25 SUBJ: UPDATED FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATED OPERATIONAL MISSIONS

R 141720Z MAR 25 MID120001792105UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 122/25SSIC 1000SUBJ: UPDATED FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATEDOPERATIONAL MISSIONSA. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/24B. Personnel & Pay Procedures Manual, PPCINST M1000.2B1. This ALCOAST updates REF (A) to include additional

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March 5, 2025

ALCOAST 101/25 SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S COVID-19 VACCINATION MANDATE

R 051537Z MAR 25 MID120001766194UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 101/25SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'SCOVID-19 VACCINATION MANDATEA. Executive Order on Reinstating Service Members Discharged Underthe Military's COVID-19 Vaccination Mandate of 27 JAN 2025B. DHS Guidance on

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Feb. 3, 2025

ALCOAST 045/25SSIC 4600 SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETE

R 031830Z FEB 25 MID120001720075UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 045/25SSIC 4600SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETEA.COMCOGARD PSC WASHINGTON DC 261756Z JUL 23/ALCGPSC 089/231.Effective 21 January 2025, MOVELINQS (mLINQS) shall be used to process all PCS travel. The final implementation is complete and