Advance Preparations For Upcoming Limited Availability to Direct Access

ALCOAST 484/25: Starting at 0600 EST Friday December 19th, 2025, will be limited to users performing regulatory changes and Direct Access will be reactivated at 0600 EST, Monday January 5th, 2026. https://content.govdelivery.com/accounts/USDHSCG/bulletins/3fe3f02

 

Direct Access Multi-Factor Authentication

Effective Jan 5th, 2026 All non-cac holders will be required to enroll in MFA to access Direct Access.  For assistance, please contact the C5I Service Center Product Support Desk at 800-821-7081 or send emails to: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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CONTACT US

PPC Customer Service Feedback

PPC Mailing Address

Commanding Officer (RAS)
U.S. Coast Guard
Pay and Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone

PPC Customer Service

Personnel and administrative issues that are not related to DA technical issues.

Phone: (866) 772-8724
7:30 AM to 4:00 PM Central Time, Monday through Friday

C5I Service Center Product Support Service Desk

Assistance with password resets, logon assistance, or other DA technical issues.

Phone: (800) 821-7081
6:30 AM to 6:30 PM Eastern Time, Monday through Friday

Email

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

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Tag: MAS

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Aug. 14, 2025

ALCGFINANCE 028/25 SUBJ: GUIDANCE FOR TEMPORARY DUTY TRAVEL ORDERS CROSSING FISCAL YEARS

R 141233Z AUG 25 MID180001944614U FM COMDT COGARD WASHINGTON DC TO ALCGFINANCE BT UNCLAS ALCGFINANCE 028/25 SUBJ: GUIDANCE FOR TEMPORARY DUTY TRAVEL ORDERS CROSSING FISCAL YEARS REF: (A) FY25 FINANCIAL MANAGEMENT AND REPORTING CLOSEOUT GUIDANCE, ALCGFINANCE 027/25 1. This guidance shall be used for temporary duty travel chargeable to single year

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May 13, 2025

ALCOAST 216/25 SUBJ: EARLY REENLISTMENT/EXTENSION AUTHORIZATION FOR BLENDED RETIREMENT SYSTEM CONTINUATION PAY

R 131111Z MAY 25 MID320000877092UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 216/25SSIC 1000SUBJ: EARLY REENLISTMENT/EXTENSION AUTHORIZATION FOR BLENDEDRETIREMENT SYSTEM CONTINUATION PAYA. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2CB. 37 U.S.C. § 3561. This ALCOAST updates REF (A) to allow members to extend orreenlist

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April 2, 2025

ALCGPSC 055/25 SUBJ: GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM UPDATES AND CENTRALLY BILLED ACCOUNT (CBA) RESTRICTIONS

ALCGPSC 055/25 - Please see full message for details.Due to the current state of the CBA, temporary restrictions must be put in place until the account balance can be brought down to a more manageable level. During these CBA restrictions the use of the Government Travel Charge Card (GTCC) Individually Billed Accounts (IBA) will be expanded to

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March 21, 2025

ALCOAST 133/25 SSIC 7220 SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

R 211617Z MAR 25 MID120001808744UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 133/25SSIC 7220SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENTPAY (AP) PANELA. Special Duty Pay (SDP), COMDTINST 1430.1QB. Coast Guard Pay Manual, COMDTINST M7220.29DC. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/24D. COMDT COGARD WASHINGTON

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March 5, 2025

ALCOAST 101/25 SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S COVID-19 VACCINATION MANDATE

R 051537Z MAR 25 MID120001766194UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 101/25SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'SCOVID-19 VACCINATION MANDATEA. Executive Order on Reinstating Service Members Discharged Underthe Military's COVID-19 Vaccination Mandate of 27 JAN 2025B. DHS Guidance on