U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)
Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.
The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.
All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!
Sept. 10, 2018
Tip! Bulk Evacuation Orders and Claims
With the recent evacuations on the east coast due to Hurricane Florence, CWO2 Jennifer Brown, CG Sector Delaware Bay, provided updated instructions and examples on how to produce bulk evacuation orders to include dependents. The "zip" file below contains the necessary files and instructions for using MS Word's "Mail Merge" function to take information from a spreadsheet and automatically populate the required fields on travel orders.
Aug. 20, 2018
Termination of Flat-Rate Per Diem During Long Term TDY - Flag Voice #489
On Monday, 13 August 2018, the President signed the John S. McCain National Defense Authorization Act (NDAA) for Fiscal Year (FY) 2019. In the NDAA there is a section, entitled: “Prohibition on Per Diem Allowance Reductions Based on the Duration of Temporary Duty Assignment or Civilian Travel,” which includes a repeal of the authority to prescribe a reduced flat rate per diem for long-term temporary duty (TDY) travel. The policy effecting per diem became effective immediately. This means that flat rate per diem (for travel over 30 days) applies through midnight of the day BEFORE the Act was signed, and normal per diem rules apply as of the date of signature; this applies to members currently performing TDY.
Aug. 14, 2018
Repeal of Flat Rate Per Diem for Long Term Lodging Effective 8/13
The National Defense Authorization Act (NDAA) for Fiscal Year (FY) 2019 includes an immediate repeal of the authority to prescribe a reduced flat rate per diem for long-term temporary duty (TDY) travel.
Feb. 15, 2018
Military Member Appeal of Travel Claim Determinations
Claimants have the responsibility to prove by clear and convincing evidence that the Coast Guard is liable to the claimant for the amount claimed.
Civilian Employee Appeal of Travel claim Determinations
Civilian employee travel and relocation expenses claims must first be filed with PPC (TVL).
June 14, 2017
Travel Authorizing-Approving Official Designation Procedures
We've added directions on how to properly submit the Authorizing/Approving Official memo and CG-7421A form.
May 10, 2017
Civilian exemption for required use of the Travel Management Center (TMC) for conference lodging
Per recent changes, civilian employees are no longer required to use our TMC (ADTRAV) to make lodging reservations for conferences when the conference sponsor has negotiated and set aside rooms at one or more lodging facilities. This exemption already existed for military personnel.